Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

The End User Experience - Print/Device team is responsible for testing and supporting client end point devices such as laptops, desktops, printers, monitors, and peripherals.

Required Skills

2 + years of technical support experience in a computer support environment.Possess an associate’s degree in computer science and/or business, or the work experience equivalent.Work within a customer oriented, positive team environment.Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff.Provide support on single projects and initiatives within scope, budget, and timeline.Track corporate IT assets throughout printer lifecycleInstall, support, and maintain related print applicationsProvision applications using Microsoft System Center Configuration Manager (SCCM)Testing & support printer operating systems Testing of desktops, laptops, monitors, and peripheralsConfigure, troubleshoot, and repair supported hardwareOpen tickets to track work performed for line of business partners within ServiceNowConfigure and support related Windows Server ApplicationsAbility to lift 50+ lbs

Desired Skills

Support desktop, print and server operating systems Configure network connectivity, including mobile computingDemonstrate functional knowledge of information security and best practicesPossess excellent customer service skillsPrevious experience with Webjet AdminPrevious experience with HP PrintersPrevious experience with ServiceNowKnowledge of PowerShell+On-site at Tiedeman, OH or Albany, NY for testing of hardware, when required

Essential Job Functions

Engage in the support of Key’s computer platforms at corporate, campus and retailProvide high level of customer service to Key's internal client baseEffectively communicate with the end userSetup, maintain and troubleshoot Microsoft Windows and Apple MAC OSComplete work on assigned tickets within SLAUse industry standard concepts, practices, and proceduresRely on documented and established guidelines to perform the functions of the jobCommunicate using excellent grammar and listening skillsWork closely with team and produce clear documentationLearn new things and adapt to new proceduresTakes direction and embraces mentorship and training opportunities.Schedules, coordinates and facilitates tactical meetings with team members, peers, and vendors.Resolves issues for line of business (LOB) partners and learns about their technology needs.On-Call; Weekends/Weeknights  

Training Provided

• Training will be provided when appropriate

COMPENSATION AND BENEFITS

his position is eligible to earn a base salary in the range of $60,000 to $75,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 01/21/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.