We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPECTATIONS AND TASKS 
•    Enable stakeholders to implement cloud operations support and operate their SAP solutions efficiently by providing state-of-the-art support service •    Collaboration with fellow support colleagues and other internal organizations to provide superior cloud operations service
•    Taking ownership of technical issues, and working with our Development teams and other process oriented teams
•    Creating internal/external content for our Knowledge Base
•    Involvement in process testing and validation
•    Root cause analysis of reported customer problem cases
•    Handling the Incident management and driving the root cause analysis 
•    Automating the possible manual tasks in the team using required skill set
•    Handling on-call duties and providing support to our team and development organizations 
  
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES 
•    Degree in Information Technology/Computer Science/Finance areas or university study close to closure
•    Knowledge in Cloud Computing
•    Excellent customer focus and communication skills
•    Problem solving/analytical skills
•    Ability to work in teams of multicultural nature
•    Fast learner with IT affinity
•    Spoken and written English language skills are required
  
WORK EXPERIENCE 
•    Work experience in cloud is must , knowing SAP BTP platform is must, AWS, Azure is Plus
•    Knowledge in any SAP Cloud Products
•    Experience in customer support or software development or IT
•    Automation skills, knowledge in Python + Jenkins  is an advantage

EXPECTATIONS AND TASKS
Become active member of a young an energetic team. Be open about new things and ideas. Speak up for improvements. Feel responsible for your area and drive changes for good. Be a nice easy-to-work with person. 
  
Main tasks: 
•    System monitoring 
•    Troubleshooting
•    Service Request delivery
•    Customer Incident handling
•    Software Patching
•    Upgrade 
•    System provisioning
•    Basic Linux system administration  

•    Working in 24/7 shifts
  
The wide variety of tasks we do here make the job interesting. You would be assigned to the different tasks on a rotational basis, so to have time to get deeper knowledge meanwhile still providing that bit of excitement and variety in the job.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405429  | Work Area: Software-Development Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.