Who are we?

The Service Excellence team at Oracle Analytics is on the verge of transforming the development paradigms at the 45 years old Software Giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings.

However, this transformation happens not just at the product level, but also in the process of conceptualizing, developing and deploying the products for the Cloud. Using a combination of cutting edge technologies, continuous process improvements, and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.

Who are we looking for?

We have a global team spanning different geographical sites. We are looking for a technical leader who will manage one of our teams in the US and also be hands on as part of our worldwide Oracle Analytics Service Excellence (OASE) DevOps team help support our government customer services.

This role is responsible to partner with the development teams within Oracle Analytics to build, operate, support and improve uptime of the services offered (Oracle Analytics Services) 24x7. Prior experience in mentoring and managing a DevOps team supporting a complex cloud product is essential per-requisites for you to be successful in this role. The manager will design and manage continuous improvement programs and deliverables. If you are looking for a place where you can bring in your creativity and use the latest cloud tools and frameworks look no further. 

The following are the essential responsibilities of this role. It is a constantly evolving role with increased responsibilities as the business evolves.

Manage a team of DevOps experts (Software engineering, 5+ individuals). Align work with the OASE team members all over the globe. Provide the team members mentoring and guidance on their career growth. Ensure the timely execution of critical operational activities that span OASE. Continuously guide the team in building innovative best practices and solutions using the best of breed technologies that has pervasive impact on all of Oracle Analytics Cloud. Work closely with the Development, Program Management, Support teams, and other Oracle Analytics organization leaders and teams to support and deliver key programs/services for our customers, driving to effective solutions to escalations without negative impact. Develop professional relationships at all levels driving cultural change to align managed services delivery with our cloud delivery principles and values. Lead and drive technical discussions with peers, engineers, architects and leadership to resolve customer escalations on product issues. Demonstrate and successfully deliver on business goals and metrics, influencing direct team and peer teams to achieve and go over and above part of large organization.

Career Level - M2