Dealership:L0238 Driveway Finance Corporation

Kickstart your career in a dynamic call center environment! As a DFC Customer Service Representative, you’ll provide top-notch support to customers over the phone and email. Bilingual Spanish-speaking candidates are highly encouraged to apply!

DFC Customer Service Representative I

The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.

The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor.

Location: Tigard, OR (On-site)

Start Date: 01/13/2025

Compensation: $20/hr - $21/hr

Schedule: Monday through Friday, 7 AM - 4 PM, 8 AM - 5 PM, 9 AM - 6 PM, or 10 AM - 7 PM

Responsibilities

Handle inbound from customers in a Call Center environment while delivering quality serviceMonitor customer account details for non-payments, declined payments, delayed payments and other irregularitiesPrepare documents as needed to fulfill customer requestsEducate and counsel customers on account termsMaintain and ensure accurate, up-to-date customer account informationForward delinquent accounts to the appropriate Collections Team for account managementOther duties as assigned

Skills and Qualifications

Previous telephone customer service experience preferredAbility to perform accurate data input into a variety of softwareAbility to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.Strong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.