DHS Provider Performance and Reporting Manager

Boston, Massachusetts, USA

5 days ago

Mass.gov

Executive Office of Housing and Livable Communities (EOHLC) is seeking a Division of Housing Stabilization (DHS) Provider Performance and Reporting Manager

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.

Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

OVERVIEW OF ROLE:

We are seeking a highly motivated and analytical individual to join our team as a DHS Provider Performance and Reporting Manager. In this role, you will play a critical role in enhancing the efficiency and effectiveness of our housing assistance programs by assessing program performance, driving continuous improvements, and ensuring alignment with strategic objectives. You will leverage your expertise in data analysis, particularly with Power BI, to provide actionable insights and support decision-making processes. Additionally, you will be responsible for managing a portal of materials for providers, spearheading internal and external communications efforts, and developing comprehensive training plans for our Emeregncy Assistance (EA) Family Shelter providers.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1) Data Analysis and Reporting:

· Utilize advanced data analysis techniques, with a focus on Power BI, to generate actionable insights and visualizations.

· Develop and maintain comprehensive reports and dashboards to track program performance and communicate findings to stakeholders, both internal and external.

· Provide ad hoc analysis and reporting, creating clear visuals for presentation to senior management to support decision-making processes and address specific program-related inquiries.

2) Communication and Training:

· Develop and execute internal and external communication strategies to promote program initiatives and updates.

· Design and deliver comprehensive training plans and materials to support the professional development of shelter provider and HLC staff to enhance program outcomes.

3) Provider Portal Management:

· Own the maintenance of a provider portal containing essential materials and resources for EA Family Shelter providers.

· Ensure that the portal is up to date with the latest program guidelines, policies, and training materials.

· Own an up-to-date contact list for communication distribution internal to HLC staff, inter-agency staff within other systems of care that support EA Family Shelter programs, external provider staff, and local community stakeholders and advocacy groups.

· Collaborate with cross-functional teams to gather and organize relevant content and ensure accessibility for providers.

4) Program Performance Assessment:

· Conduct in-depth analysis of provider performance including but not limited to number of completed rehousing plans and compliance to contractual Key Performance Indicators (KPIs).

· Identify key performance metrics and benchmarks to measure program effectiveness and efficiency.

· Present findings, program successes, and program deficits to senior management to ensure transparency of information sharing and facilitate agency goals for system improvement and increased quality of programming for families experiencing homelessness.

· Collaborate with stakeholders to develop performance improvement strategies and initiatives based on data-driven insights.

PREFERRED QUALIFICATIONS:

1. Experience working with State and Federal programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.

2. Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication.

3. Demonstrated intermediate proficiency using Word, Excel, Outlook, Teams, and PowerPoint.

4. Proven experience in data analysis and reporting, with proficiency in Power BI strongly preferred.

5. Strong analytical skills with the ability to translate data into actionable insights and recommendations.

6. Experience in program evaluation, performance management, or process improvement initiatives.

7. Excellent communication skills, with the ability to effectively communicate complex information to diverse audiences.

8. Prior experience in internal or external communications and/or training.

9. Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously.

10. Experience in the housing assistance or social services sector is a plus.

COMMENTS:

Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

PRE-OFFER PROCESS:

A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.