Job Summary: The Diabetes Care Assistant provides advanced secretarial, billing, registration and referral processing services for the Diabetes Treatment Center (DTC). Maintains patient consultation rooms and classroom and assists with ensuring efficient clinic operations. Utilizes critical thinking skills to resolve issues obstructing effective office and department operations. Performs duties using electronic systems and applications as required for the position. Utilizes interpersonal skills to maximize excellence in customer service and professionalism. Promotes a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience: High School Diploma or GED required. Minimum one year of college or vocational education preferred. Minimum one year of administrative secretarial support, billing, or registration experience required.

Knowledge and Skills: Able to: read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position; operate and troubleshoot equipment required for the position; perform unit secretarial and clerical activities as needed for position. Able to: relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following policies; work calmly and respond courteously when under pressure; accept direction. Able to: communicate effectively in English in person, in writing, and on the telephone; follow directions; perform basic math functions; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; collaborate with nurse in charge to problem solve; recall information with accuracy; pay close attention to detail; function within scope of practice. Able to: distinguish colors, hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read computer screens, medical records, and written documents necessary to position.

Licensures and Certifications: None