**Job Description Summary** At BD, our Integrated Diagnostic Solutions (IDS) business unit is dedicated to driving growth and innovation in specimen management and diagnostic solutions. We're looking for a passionate Diagnostic Solutions Expert to join our team in the Benelux region. As a Diagnostic Solutions Expert, you'll deliver professional services to support commercial opportunities, focusing on laboratory users of our Specimen Management Solutions portfolio. This field-based role involves significant customer interaction, providing product training, implementation and support, targeted upselling, and consulting activities like preanalytical quality checks (PAQC) and workflow mapping. **Job Description** **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. **Why join us?** A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a **maker of possible** with us! **Our vision for** **Integrated Diagnostics Solutions** **at BD** By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions. **About the role** As a Diagnostic Solutions Expert within bd's Integrated Diagnostic Solutions (IDS) division, you will deliver professional services to support commercial opportunities in the Benelux region. Your primary focus will be on laboratory users of the specimen management solutions portfolio, though not exclusively. This field-based role involves significant customer interaction. You will provide professional services, including product training, implementation and support, targeted upselling of key products, and consulting activities such as preanalytical quality checks (paqc) and workflow mapping. **Main responsibilities will include:** + Deliver targeted and customized trainings to specific accounts on selected focus products. This will include delivery of clinical and laboratory training for Specimen Management portfolio, both face-to-face and virtually. + Support Specimen Management Solutions & IDS product evaluations in targeted accounts. + Support product manager in answering tenders and represent BD during congresses + Provide expert clinical/application support related to complaint, troubleshooting and product issues, on site and remotely. Understand the analyzers (3rd party vendor) workflow. Ensure the accurate follow up with customer. + Delivery of consulting services in targeted accounts to support share gain, retention or expansion. This may include PAQC, Day In Your Labs, Lean and workflow mapping tool deployment. + Partner with Account Managers to support achievement of territory and country business objectives + Contribute to the understanding of current and future customer needs in liaison with the product manager, medical affairs- and account manager through sales visits with account managers **About you** + Bachelor's degree or equivalent experience in Life Science, clinical, or a relevant technical area. + Proficient in English and Dutch or French + 3-5 years o chemistry lab experience + Cross functional team skills. + Excellent customer focus and service skills. + Proactive and the ability to take initiative with a ‘can do’ attitude. + Experienced in providing training, troubleshooting real-time issues, and comfortable working independently or as part of a diverse team with commercial foresight. + Travel within the Benelux territory is encouraged with some overnight stay. + Field work estimated as 80% of role Benelux **Click on apply if this sounds like you!** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. **To learn more about BD visit:** **https://bd.com/careers** Required Skills Optional Skills . **Primary Work Location** BEL Erembodegem - Dorp 86 **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.