Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Dialogue Manager - NHC LIVE CHAT.

Principal responsibilities

Produce clear, concise, customer-centric long and short form copy appropriate to a variety of project goals and audiences.Work with digital sub editors to optimise copy and copy process.Optimise and reconfigure existing internal and external communications to adhere to UX best practice.Incorporate quality copy solutions as they relate to UX and design.Elevate and strengthen copy as a discipline.Collaborate with UX, design, user research, customer experience and product management teams to understand user needs, identify design and copy opportunities and create meaningful product experiences.Implement a human-centered design and copy process that spans all phases of development.Frame copy solutions and explain thinking and rationale in a compelling way.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Dialogue Manager - NHC LIVE CHAT.

Principal responsibilities

Produce clear, concise, customer-centric long and short form copy appropriate to a variety of project goals and audiences.Work with digital sub editors to optimise copy and copy process.Optimise and reconfigure existing internal and external communications to adhere to UX best practice.Incorporate quality copy solutions as they relate to UX and design.Elevate and strengthen copy as a discipline.Collaborate with UX, design, user research, customer experience and product management teams to understand user needs, identify design and copy opportunities and create meaningful product experiences.Implement a human-centered design and copy process that spans all phases of development.Frame copy solutions and explain thinking and rationale in a compelling way.2-6 years of experience in an editorial or copywriting role.Relevant industry experience and qualifications.Portfolio of work.Confidence to work independently.Works effectively and efficiently.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

2-6 years of experience in an editorial or copywriting role.Relevant industry experience and qualifications.Portfolio of work.Confidence to work independently.Works effectively and efficiently.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.