For over a century, Dickies has been worn by those forging their own path to shape the world we live in. We celebrate the can-do spirit of tradespeople, skaters, and doers who continue to put their trust in us. And we’re ready for the next 100 years of rolling up our sleeves alongside them, creating styles that work as hard as they do.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team dedicated to those people that work hard and play harder, Dickies just may be the place for you.

To learn more about our values and our culture, visit Dickies Careers or www.dickies.com.

DTC Operations Manager

What will you do?

A day in the life of a DTC Operations Manager at Dickies looks a little like this.

DTC Operations Manager is responsible for ensuring new digital capabilities being developed for the Ecommerce platform can be scaled and supported by business and IT organizations. In this role you will work very closely with IT eCommerce and ERP teams, as well as business teams, including UX, Front End Development, Product, Digital Marketing, Customer Service, Finance, and Analytics. This position reports to the Senior Director of Digital. 

Let’s break down that day-in-the-life a bit more.

Serves as the key liaison between the business, Licensees, EDI 3rd Party Providers, and internal IT teams to strategize and prioritize business needs.  Manages day to day interactions with third parties to communicate business objectives and provide detailed business requirements.  Own the coordination, prioritization and ultimate delivery of Ecommerce product solutions.  Work closely with business and IT teams to define requirements and appropriate User Stores for utilization by development teams. Serve as an expert on the features and functions of the e-commerce platform and product integrations.  Provide support in integrating and on-boarding new licensee partners. Oversee the initial set up process of licensee web items to ensure accurate and timely delivery to the site merchandising team for finalization of the product lifecycle and publication to the website.  Execute promotional strategies by building campaigns and discounts on the ecommerce platform. Lead the team and the process for updating all Dickies DTC Price Lists.  Operate with a test-and-learn mentality. Build an intimate knowledge of the customer, business KPIs and technological capabilities to inform product integration decisions. Partner with analytics team and obtain key success metrics for product integrations, as well as test criteria.  Monitor the performance and customer feedback of integrations post-launch to refine features.  Participate in the strategic development and implementation of A/B testing, personalization and analysis. 

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 5+ years of experience and professional achievements.

The foundation skills you will need in this position are:

Strong focus on teamwork and the ability to develop cross functional relationships  Ability to function in a strategic and tactical capacity in an agile environment  Demonstrated critical thinking and analytical skills are required; ability to apply systems knowledge to troubleshoot and analyze new issues is critical  Excellent verbal and written communication skills  Must be a self-starter, able to work independently with a proactive working style  5+ years of experience managing content and merchandising of an e-commerce website; Salesforce Commerce Cloud Preferred  3 – 5 years of experience managing a team  5+ years of ERP integrations experience  Experience with Ratings & Reviews and UGC platforms such as Bazaarvoice and Curalate  Experience with PIM platforms such as Salisfy  Experience with AB testing tools such as Monetate  Experience with Google Tag Manager  Knowledge of website personalization  In-depth knowledge of e-commerce analytics tools such as Adobe & Google Analytics and a passion for customer behavior  Familiarity with programming languages such as HTML and Java  Electronic Data Interchange knowledge 

There are also a few skills that are not required but preferred.

Experience in a global environment preferred  3+ years Salesforce Marketing Cloud experience preferred  

What do we offer you?

At Dickies, we know you expect as much from us as we do from you. That is why we make a commitment to support and grow our people. We offer extensive development and growth opportunities for your current and future positions, a competitive compensation package, and a strong benefits package that includes medical, dental, vision, and 401(k).

Our commitment extends beyond this and into your daily work life. We strive to foster a diverse and inclusive culture based on respect, connection, and authenticity. Our focus on DEI is at the foundation of who we are and what we do.

To learn more about Dickies’ benefits package, follow this MyVFBenefits.com and click “Looking to Join VF”.

To learn more about Dickies’ Diversity and Inclusion efforts, go to www.dickies.com

Now WE have a question for YOU.

Are you in?

Hiring Range:

$82,080.00 USD - $102,600.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.