Shift and status Part time , 6:00 a.m. to 2:30 p.m. or 2:00 p.m. to 7:30 p.m., variable days and every other weekend. Job Summary Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Contributes to patient satisfaction goals by providing quality service. Essential Functions + Exhibits a friendly, caring attitude when answering or calling out on the phone, taking patient menu selection, confirming patient needs/requests, and discussing patients’ needs and tray delivery time with nursing or departmental associates. + Follows proper telephone etiquette and procedures with patients, visitors, and healthcare professionals. + Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences, when patient inquires or needs additional selections. + Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. + Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following department procedures. + Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. + Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met. + Maintains accurate information for each patient. Range of Pay + Pay starting at $15.00. Qualifications Required + High school graduate or equivalent Preferred + Current site-specific hospital food service experience or equivalent experience in customer service healthcare food focused position. About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance + Traditional and Roth retirement options with service contribution and match savings Primary Location SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn Department Name Nutrition Services - Dearborn Employment Type Part time Shift Rotating (United States of America) Weekly Scheduled Hours 20 Hours of Work 6:00 a.m. to 2:30 p.m., 2:00 p.m. to 7:30 p.m. Days Worked Monday to Friday Weekend Frequency Every other weekend CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.