Kforce's client located in the Greater Washington, DC metro area is looking to hire a Digital Banking Specialist to contribute to their E-Banking team. In this role, you will play a crucial role in managing and supporting the Company's electronic channels. Responsibilities: * Efficiently manage the servicing, implementation, and technical support of all e-banking products, ensuring timely resolution of internal and external inquiries; Consistently apply risk mitigation best practices during new product implementations * Identify, investigate, and resolve potential fraudulent transactions using the tools and resources provided * Work closely with customers and bank personnel to ensure the successful implementation of e-banking services; Conduct training sessions for end users and effectively communicate the benefits and features of the Company's products and services * Provide comprehensive phone and email support to both internal and external customers, addressing complex and detailed issues that may require extensive communication * Handle e-banking requests and applications, ensuring that all processes are followed meticulously to minimize potential losses for the Company and its customers, while upholding high service standards * Manage and resolve escalated calls from the internal Customer Care Center promptly and effectively * Maintain organized department files and records to support smooth operations * Monitor daily reports for accuracy, ensuring all work complies with departmental procedures; Take appropriate action where necessary or escalate issues promptly; Generate reports and conduct manual data clean-up as required * Provide troubleshooting and diagnostic support for employees handling customer e-banking needs, including resolving hardware and software issues * Communicate with third-party vendors to facilitate customer setups and resolve technical issues