About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

About the role

Reporting into the Head Concierge you will be responsible for responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

What you will do

Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience.  Serve as the primary point of contact for guests using the resort’s app, including providing real- time assistance with bookings, recommendations, and updates. Ensure accurate logging of guest requests in the resort's digital systems.Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements. Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times.  Work closely with on-site concierge agents to transition in-person requests or follow-up tasks seamlessly.

What you bring

Exceptional communication skills, along with a high level of empathy and emotional intelligence.

Excellent Italian and English communications skills (verbal and written).

Knowledge or the ability to operate computer equipment and the reservations system.

Six to twelve months of Concierge or Reservations experience is required. Previous experience in luxury hotels would represent an asset.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at our Employee Restaurant 

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

Employee Recognition Programs 

Opportunities to build a successful career with global potential 

Schedule & Hours:

This is a full-time position

The candidate must have a flexible schedule and work also on weekends and holidays.

This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.