Job Description One of our largest clients in Toronto is looking to bring on additional customer support analysts to join their digital customer support team. The company is a parent company of three major fast-food brands and this support role will be directly for a project launching in February. It will be all email support handling a variety of issues, resolving up to 300 tickets/week. This individual will also be responsible for training and development of new team members. This contract is 3 months long to start but has the possibility to be extended. Half of the agents will need to be bilingual in French and English. There is a possibility of working afternoon, evening, and weekend shifts. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements * Exceptional communication and customer service experience * Has their own laptop and designated workspace at home * Affinity for technology + applications * Written and verbal English and French * Must be able to work 1 weekend day and overtime if needede * Experience with Microsoft office * Experience in a loyalty program -- handling guests, etc * Background in analytics, tech, live chat or phone lines, IVR. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.