Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

JOB SUMMARY

The Digital Ecosystem Lead is responsible for designing and executing the commercial and partnership strategy within the designated ecosystem, blending business development, growth, marketing, product innovation, and strategic alliances to drive sustainable value. This role involves identifying and managing key partnerships with startups, tech platforms, financial service providers, and Old Mutual’s lines of business to expand market reach and co-create value. Leveraging market research, data analytics, and emerging trends, the role holder develops innovative business models, optimizes customer acquisition and retention, and drives revenue growth through go-to-market strategies, campaign planning, and customer funnel optimization. With a strong focus on thought leadership and stakeholder engagement, they ensure continuous ecosystem development while mentoring a high-performing growth team. A commercially astute, data-driven, and innovation-focused leader, they translate insights into scalable growth strategies for long-term competitive advantage.

KEY TASKS AND RESPONSIBILITIES

Develop and execute a high-value ecosystem growth strategy, crafting market-relevant offerings and go-to-market plans to achieve financial and strategic objectives.Define and implement innovative business models and operating structures that drive long-term ecosystem success.Build strong revenue and investment cases to support ecosystem transformation and financial growth.Lead the execution of go-to-market strategies and optimize distribution channels to maximize adoption and penetration.Identify, structure, and mobilize high-impact partnerships with tech platforms, financial service providers, and Old Mutual business lines.Engage with key industry stakeholders, including regulators and banks, to strengthen ecosystem positioning and drive adoption.Design and implement targeted customer engagement, retention, and loyalty programs based on data-driven insights.Continuously explore new digital opportunities, industry shifts, and emerging technologies to enhance ecosystem competitiveness.Uncover hidden opportunities, simplify ecosystem challenges, and evolve strategies to maximize value for all stakeholders.Utilize data analytics and optimization tests to refine customer acquisition, engagement, and retention strategies for sustainable growth.

Success in this role will be demonstrated by the establishment of high-impact partnerships that drive significant revenue growth and market expansion for Old Mutual East Africa. The successful candidate will have effectively integrated Old Mutual's products and services into partner ecosystems, resulting in increased customer acquisition and satisfaction. Additionally, the role will be marked by strong stakeholder relationships, seamless project execution, and the ability to leverage data-driven insights to continuously improve partnership strategies and outcomes.

SKILLS AND COMPETENCIES

Strategic Thinking: Ability to develop and implement long-term partnership strategies that align with business objectives.Customer First: Putting the customer at the heart of business decisions and driving to improve value for customers.Relationship Building: Exceptional interpersonal skills to establish trust and credibility with diverse stakeholders.Negotiation and Influence: Strong ability to negotiate terms and influence outcomes that benefit all parties involved.Project Management: Proficiency in managing multiple partnership projects simultaneously, ensuring timely delivery and alignment with goals.Analytical Skills: Capability to analyze market trends, partnership performance, and customer insights to inform decisions.Communication: Excellent written and verbal communication skills to articulate value propositions and present proposals.Problem-Solving: Proactive in identifying challenges and creating innovative solutions in partnership development.Leading with Influence: Influencing and rallying people behind common goals and inspiring others to exceed expectations.Execution: Displaying consistent energy, drive, and perseverance to deliver results.Innovation (Perspective): Generating creative solutions, challenging the status quo, and introducing novel ideas.

KNOWLEDGE & EXPERIENCE

Industry Knowledge: Deep understanding of the financial services industry, including trends in embedded insurance, digitization, and ecosystem integration.Stakeholder Management: Demonstrated ability to manage relationships with internal and external stakeholders, including senior executives.Partnership Ecosystems: Proven experience working with fintech, startups, or similar organizations to develop joint solutions.Business Development: Track record of driving revenue growth through strategic partnerships and ecosystem collaborations.Tech-Driven Solutions: Experience in integrating digital solutions into partner platforms to enhance customer experience and product adoption.

QUALIFICATIONS

Bachelor’s degree in business administration, Marketing, Computer Science, or a related field.At least 8 + years of experience in partnerships, business development, or ecosystem management.Familiarity with digital transformation in the financial services sector and integration of tech-driven solutions.

Designs and produces a wide variety of digital, graphic and/or illustrative material and also provides input in the development of the Brand standards. Responsible for delivering effective, aesthetic, on-brand, and on-strategy creatives.

ResponsibilitiesDesign and Conceptualization

Produce multiple concepts and prototypes to design digital products/services.

Product and Solution Development

Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.

Packaging

Improve the packaging process by cultivating an understanding of packaging needs and developing design ideas and prototypes.

Information and Business Advice

Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

Documentation and Backup

Create and maintain complex technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.

Product Management

Monitor specific aspects of a product life cycle, including long- and short-term development and marketing. Perform analyses on specific aspects to stay abreast of trends in the marketplace and ensure the product's competitive position.

Research

Achieve specific goals for a designated part of a research program. Involves working within established research systems.

Quality Assurance

Help management to implement quality assurance change initiatives and/or make continuous operational improvements.

Knowledge Management

Implement policies and processes, collect best practices and case studies, and participate in internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices in allocated projects.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Adaptive Thinking, Current State Assessment, Data Compilation, Digital Literacy, Document Management, Executing Plans, Market Analysis, Media Management, Oral Communications, Product Development, Product Development Management, Production Quality Control, Social Media Management, Writing

Competencies

Business Insight

Communicates Effectively

Cultivates Innovation

Decision Quality

Ensures Accountability

Manages Complexity

Nimble Learning

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

12 February 2025 , 23:59

The Old Mutual Story!