Location: Melbourne, Sydney, Brisbane
Type: Permanent, full time
Hybrid role, Happy to talk flexible working
The opportunity
We are seeking a Digital Engagement Consultant to join our team and play a key role in supporting API integrations, IT projects, and process improvements within the Lenders Mortgage Insurance (LMI) function.
In this role you will be responsible for coordinating projects with internal and external customers, including lender integrations with QBE LMI’s APIs, technology builds, rollouts, system upgrades, and BAU technology support and testing.
This role plays a critical part in identifying business challenges, scoping solutions, and ensuring successful implementation across QBE LMI. Acting as the key intermediary between end-users and IT, you will work to ensure that business and user requirements are effectively translated into deliverable solutions, driving efficiency and seamless system adoption.
Your new role
In this role you will:
Establish and maintain APIs for LMI services, working with lenders and partners to ensure seamless integration while providing technical guidance and support.
Assist in system testing for technology implementations, collaborating with internal teams to assess feasibility, document requirements, and drive successful outcomes.
Conduct BAU testing for API updates, system changes, and deployments, identifying and resolving post-implementation issues.
Act as a liaison between external partners and internal teams, ensuring smooth onboarding and driving change management for process and technology adoption.
Develop project documentation aligned with company policies, gather stakeholder input, and ensure compliance with risk and issue management procedures.
Support the implementation of the LMI project strategy, ensuring alignment with business targets, and run Post Implementation Reviews to drive continuous improvement.
Assist in UAT by designing test scripts, coordinating testing efforts, and managing backlog priorities while supporting changes to scope and schedule.
Provide customer-focused support by guiding external partners through QBE LMI’s technology solutions, mentoring team members, and fostering collaboration.
About you
To be successful in this role, you will have:
Experience with API integrations, system testing, and technical project support, ideally within the Insurance or Financial Services sector.
Strong knowledge of XML file structures and an understanding of data exchange between systems.
Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
The ability to work independently, take ownership of tasks, and drive projects forward.
A background in change management, ensuring smooth adoption of new processes and technology.
A proactive approach to problem-solving and process improvement, with a strong focus on delivering measurable business benefits.
If you are a technically skilled business professional who thrives in a fast-paced environment and enjoys working at the intersection of technology and stakeholder engagement, we would love to hear from you!
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Commercial Acumen, Critical Thinking, Delivery Management, Financial Products, Information Technology Applications, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Project Delivery, Risk Management, Stakeholder Management, Strategic Leadership, Team Management, Waterfall Project ManagementApplication Close Date: 05/03/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.