Overview

We seek a technically skilled individual to join our Brussels-based Digital team as a Digital Events Manager for Events. This client-facing role is ideal for someone with experience in communications, software, event production, or account management who wants to develop digital project management skills.

You will work with dedicated in-house event planners, project managers, client stakeholders, third party platform partners, digital designers, and copywriters to devise, configure, test and deliver various event technology solutions - from event related CMS and email marketing comms, to in person live event registration websites, event apps and lead capture solutions, to fully custom online virtual or hybrid event experiences.

You will be a people person and team player, with excellent communication, organisation skills and razor-sharp attention to detail. With the drive to deliver exceptional customer service and best-in-class digital experiences.

What you’ll do

Represent the Digital team as a technology specialist and trusted advisor for physical, virtual and hybrid event-related digital solutions to both colleagues and clients alikeSupport with the development and delivery of RFIs and RFPs, including attending creative workshops, ideating solutions with internal teams, producing presentation content and presenting ideas and concepts to clients  Conduct third-party product research and support with the onboarding and maintenance of preferred solution providersWork with internal and client stakeholders to fully clarify the specific technology requirements for each event, advising on best approach, recommended platforms, features and functions, and liaising with third party partners to accurately scope and costProject manage the end-to-end delivery of solutions based on agreed scope, including liaising with client stakeholders, event planners, copywriters, digital designers and third-party suppliers alike. Ensuring stakeholder expectations are managed, and the delivered solution meets the requirements of the brief, is delivered on time, on budget and to a high-quality standardCreate custom event-specific websites and apps using the CMS functionality associated with our partner platforms to deliver fully unique branded digital solutions that showcase the best of what each platform has to offer        Building strong working relationships with all our event technology third party partners, including fully understanding the capabilities of each platform and service offering, and keeping abreast of new developmentsProvide hands-on technical support with application testing, device configuration, onsite set-up and delivery to ensure software works as intended. This includes providing technical support to event attendees both in-person or remotely as neededWork closely with team colleagues to support and inspire, whilst helping to improve our ways of working and quality of output. Continually striving to maximise efficiencies, minimise errors and raise overall standardsProactively engage in research and personal development both in– and outside of work. Keeping abreast of new digital trends, technologies and best practice, and communicating new learnings and ideas to colleagues in order to best support the continual enhancement of the team’s products and services

Who you are

Must Haves

Bachelor's degree in Marketing, Communications, Event Management, or a related field.Between 3 and 5 years’ experience working in an account, project or production management role, either in a digital or events services teamDemonstratable experience of managing projects efficiently and effectively from brief to final delivery inc. liaising with various stakeholders at all levels; Strong project management skills with the ability to handle multiple projects and meet deadlines.Logical thinker, with a passion for problem solving and razor-sharp attention to detailCommercially astute with demonstratable experience working with team colleagues and third-party suppliers to accurately scope and estimate projectsHighly organised with ability to manage multiple projects at once, each with different priorities and dependencies. Adept at making smart, decisive decisions whilst adapting to change in a fast-paced creative environmentAbility to manage stakeholder expectations and negotiate at all levels with team colleagues, third parties and clientsHands on experience or proficiency in using web-based platform solutions to create custom digital event experiences such as webstreams (Vimeo, YouTube, Clevercast), virtual event platforms (Webex, Zoom, B2Match, Ring Central or similar technologies), e-mails, surveys, websites, or event apps.Excellent all-round understanding of digital technology related to events including end-to-end processes, best practice, platforms, features and toolsDemonstratable ability to plan and deliver quality control testing, from ensuring the work meets the requirements of the brief and scope, to proof reading and user testing, to device and browser testing

Personal qualities

A positive and professional team player, with drive and determination to support colleagues and clients, deliver good work and continually improve the team’s offering, efficiencies and salesA highly committed team player who thrives in a collaborative environment, is highly conscientious in all aspects of work and who is willing to work onsite at events and unsociable hours when needed in order to meet deadlinesAn outstanding communicator with excellent interpersonal and client-facing presentation skills. A relationship builder with strong industry awareness and the ability to build effective relationships at all levels of business, with clients, colleagues and suppliersAn idea candidate who possesses strong organizational and time management skills, enabling them to handle various tasks and projects concurrently while ensuring timely completion.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Brussels, Belgium (BE75)