Job Profile: Digitial Experience Specialist Int.

Overview:
The Customer Success organization is dedicated to helping our customers realize value from their investment with Blue Yonder, working in concert with our partners across the company. The Digital Experience Specialist Int has a critical role supporting our services with activities to help enable customer self-service success and increase engagement with Blue Yonder’s customers and associates.

What you´ll do / Responsibilities

Manage web content for customer portal and internal sites. This entails consistent process steps to ensure announcements, events, documentation, videos, and static content is accurate and readily available for Blue Yonder’s Global Customers.Quality Assurance Support: Work with development team to execute test plans; Check for design fidelity, functional flows for devices & browser versions and help ensure the product adheres to the accessibility guidelines.Coordinate Programs: Coordinate Digital Experience related program activities including coordinating meetings, program updates, program recognition, reinforcement related activities, quality sampling, and trend analysis. Manage relationships with stakeholders to achieve project goals. Monitor customer portal and internal sites, email campaign, customer survey, and social media analytics to help identify insights to increase customer engagement. Conduct ad-hoc analyses to investigate ongoing or one-time operational issues.Coordinate and manage training content; Ensure internal and external Site Help, Job Aids, Walk-thru and Videos are accurate and up to date.Coordinate various communication initiatives including social media, online communities, internal & external communications, webinars, collateral creation, etc. Assist with drafting, editing, and managing digital content; Adhere to the company's style guide, ensuring that we produce high-quality and error-free copy.Be part of a fast-paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects; ensure adequate user testing, training and change management are incorporated into implemented solutionsCoordinate the analysis, documentation, and development of business requirements, ensuring that requirements are fully understood by the technical team before solutions are designed, built, and implementedStay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.

Qualifications

Bachelor's degree or equivalent in Communications, Marketing, Journalism, or BusinessMinimum of 2 years of business analyst experience or equivalent and one year of SalesForce.com/Gainsight experienceAbility to work in a high energy, fast paced environment, with a desire to come up with fresh ideas on how to engage our key audiencesDemonstrated experience in the definition and documentation of business requirements, use case specifications, and process workflow diagramsExperience with SalesForce.com, Gainsight, SharePoint and ExcelExperience in planning, documenting, and executing User Acceptance Testing (UAT)Scrum or Agile methodology experience a mustExperience with Change Management methodologiesDemonstrated experience with data analysis Strong communication skills and the ability to interact professionally with executives, managers, and SMEs in cross-functional teams across multiple geographies and time-zones. Strong analytical, creative, and critical thinking skillsExperience in leading initiatives and managing small projects is a plusExperience in web design and HTML is a plus

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.