Digital Inclusion Navigator Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/4847534) Apply  Digital Inclusion Navigator Salary $62,608.00 - $97,032.00 Annually Location Durham, NC Job Type Full time with benefits Remote Employment Flexible/Hybrid Job Number 25-05342 Department Technology Solutions Opening Date 02/25/2025 Closing Date Continuous + Description + Benefits + Questions Position Description Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $62,608.00 - $97,032.00 Work Day/Hours: 8:00 am - 5:00 pm Candidates must include a Resume and Cover Letter with their application The City of Durham’s nationally recognized, award-winning Technology Solutions Department builds and aligns the City’s information technology infrastructure so that departments can deliver a superior level of public service. Our team is recognized nationally by the Public Technology Institute, ICMA Center for Performance Measurement, and Digital Cities Survey. If you can offer the skills to innovate and the passion to serve, bring your talent to Durham. This position focuses on community engagement and is dedicated to helping all city residents gain access to the Internet and understand how to use technology. It involves providing program management support for the Digital Inclusion Program within Technology Solutions. The role assists the Digital Inclusion and Community Engagement Manager in coordinating initiatives that ensure everyone in the city can access the internet and effectively use technology in key areas such as education, healthcare, and employment opportunities. Key responsibilities include supporting efforts within the digital inclusion program, coordinating with community partners, reporting on ongoing programmatic solutions, and conducting community engagement and outreach activities. Duties/Responsibilities + Support the planning process of creating and implementing the City of Durham Digital Inclusion Plan + Proactively manage program operations, standard operation procedures, communication plans, and reporting deadlines. + Manage and work on special projects and initiatives on an ad-hoc basis. These include multi-jurisdictional department projects, analysis engagements, community engagement events, and internal consulting. + Respond and facilitate solutions to address identified gaps, inquiries, and program requests. + Provide continuous training to identify residents in various communities within Durham. Minimum Qualifications & Experience + Bachelor’s degree or equivalent in business or public administration or directly related field + Two years of professional program administration and/or analytical experience in area of assignment. + Experience working with diverse community groups, community-based organizations, and/or non-profits Additional Preferred Skills • Proficient skills in MS Office applications (ex. PowerPoint, Excel, etc.) • Experience utilizing community engagement practices and principles, particularly working with those impacted by racial inequities • Experience working with Microsoft Office Suite, Teams, Zoom, and cloud-based communication and productivity applications • Experience creating and providing recommendations from data analysis • Excellent organizational and management skills; detail orientated • Experience with public speaking • Experience supporting information technology projects/programs • Strong analytical skills • Experience in diversity, equity, and inclusion advocacy • Experience creating and providing training & development classes Benefits – General Full-Time Employees + 12-13 paid holidays per year + 13 standard work days of vacation per year + 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement + 2 weeks paid military leave per year + Medical, dental, vision, and supplemental life insurance plans + State and City retirement plans + Short and long term disability plans + Paid temporary disability leave for specified conditions + City contribution of 13.6% into the N.C. State Retirement System + Paid funeral leave + Employee Assistance Program - personal and family counseling + Paid life insurance equal to annual salary + 48 hours for volunteer work each year* + 4 hours parental leave each year + Workman's Compensation Insurance + 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year) + 401(k) retirement plan (5.0% of salary) + State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) + 401(k) retirement plan (5.0% of salary) + State retirement plan effective first day of the month following date of hire + Health insurance effective first day of the month following date of hire + Dental and life insurance, after one year of service + Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service 01 Where did you first hear about this opportunity? + City of Durham Website + Walk in + Job fair + Employee referral + Professional organization ***Please list the organization in "other" box below*** + Internet posting ***Please list the specific web site in the "other" box below*** + Craig's List + Facebook + LinkedIn + GlassDoor + governmentjobs.com + Monster.com + Indeed.com + Employment Security Commission + Magazine/Newspaper + Other 02 If you listed "other" above please give specific web site, organization, or publication. 03 Please select your highest level of COMPLETED education. + Less than a High School Diploma or Equivalent (GED, HiSET, TASC) + High School Diploma or Equivalent (GED, HiSET, TASC) + Associates Degree + Bachelor's Degree + Master's Degree + Doctoral Degree (PhD, Juris Doctorate) 04 How many years of related experience do you have? + No related experience + Less than 1 year of related experience + 1 year but less than 2 years of related experience + 2 years but less than 6 years of related experience + 6 years but less than 10 years of related experience + 10 or more years of related experience 05 How would you rate your experience level with the Microsoft Office Suite (Such as Word, Excel, Teams) and cloud-based communication and productivity applications such as Zoom? + No experience + Beginner level + Intermediate level + Advanced level + Expert level 06 How would you rate your experience with digital devices (desktop, laptop, tablets, smartphones, etc.)? + No experience + Beginner level + Intermediate level + Advanced level + Expert level 07 Have you ever worked with diverse community groups, community-based organizations, and/or non-profits? + Yes + No 08 Do you have any experience conducting community outreach activities? + Yes + No 09 Do you have any experience with organizing community events? + Yes + No Required Question