Compass Digital Who We Are We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We ?rmly believe in the power of imagination, constantly asking ourselves, “What If?” We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions. Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019). Job Summary As a Digital Learning Technologies Specialist, you’ll be an integral part of a dynamic team at the forefront of designing and implementing cutting-edge digital learning programs for Compass Associates. Your role is pivotal in ensuring our associates are well-equipped and confident in using these technologies, driving both efficiency and innovation within our organization. Responsibilities: + LMS Management: + Upload and manage learning programs on our LMS system, ensuring all content is organized and accessible. + Work closely with our Corporate Learning & Development (L&D) Department to align LMS content with organizational learning objectives. + Regularly update and maintain the LMS to ensure it reflects the latest training materials and resources. + Provide technical support and training to users, helping them navigate and utilize the LMS effectively. + Monitor LMS usage and performance, generating reports and analytics to identify areas for improvement. + Collaborate with content creators and product developers to integrate new learning materials into the LMS seamlessly. + Oversight and Management of Knowledge Article Portal: + Oversee the organization and maintenance of a comprehensive knowledge article portal. + Ensure that all knowledge articles are accurate, up-to-date, and easily accessible to users. + Collaborate with subject matter experts to update existing articles. + Monitor portal usage and gather feedback to continuously improve the quality and relevance of the content. + Train and support users in navigating and utilizing the knowledge article portal effectively. + Content Development: + Gather content and collaborate with key stakeholders to develop knowledge articles, training manuals, and quick reference guides. This includes content writing and editing. + Technical Support: + Monitor and respond to inquiries via the Digital Support Center portal, discussion boards, and articles. + Web Maintenance: + Provide basic web maintenance and manage applications posted to related resource links on the internal website. + Survey Analysis: + Collect, analyze, and report on qualitative and quantitative survey data to assess the effectiveness of training programs and identify areas for improvement. + Collaboration: + Work with internal teams and external partners to support their training efforts, including creating videos, LMS courses, manuals, and guides. Qualifications: + Experience: + 1-3 years of project management and training experience, specifically in designing and developing content for technical, regulatory, and/or compliance training programs, or equivalent experience in program development and project management. Experience in training adult learners is highly desirable. + Education: + A Bachelor’s degree or equivalent experience in Business, Marketing, Adult Education. + Knowledge of LMS Systems: + A strong understanding of LMS systems’ features and functionality is essential. You’ll leverage this knowledge to optimize our digital learning platforms, ensuring they are user-friendly and effective in delivering training content. Your expertise will help us continuously improve the learning experience for all users. + Technical Skills: + Proficiency in Microsoft Office, especially PowerPoint and Excel. + Basic knowledge of HTML/CSS for web maintenance tasks. + Experience with Zendesk or other enterprise Help Desk products is a plus. + Experience in basic coding is a plus. + Knowledge of retail technologies is a plus. + Graphic design skills are a plus. + Familiarity with e-learning authoring tools like Adobe Captivate, Camtasia, and other related software is a plus. + Content Creation: + Ability to translate technical language into digestible content for non-technical audiences. + Communication Skills: + Detail-oriented with excellent technical, verbal, and written communication skills. + Adaptability: + Able to multitask and excel in a fast-paced, on-time deliverable environment. Must welcome changing requirements, even late in development. + Attitude: + Must have a ‘Can Do - Professional Attitude’ and be a team player. + Self-Driven: + Demonstrated interpersonal, communication, and cross-functional leadership skills. + Passion: + Passion for learning, training, and teaching. + Curiosity: + We encourage individuals with a curious mindset and a passion for lifelong learning to apply. Your innate curiosity will fuel your ability to create and support innovative learning solutions that empower our associates. Apply to Compass Group today! Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Digital maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_CorpAndFoodbuy.pdf) for paid time off benefits information. Req ID: 1367651 Compass Digital Michelle Lombardozzi