We are looking for a Customer Journey Expert (CJE) / Digital Marketeer with affinity and knowledge of business customers. Are you a communicative personality with an analytical mind? Do you just as easily play the role of a freelancer, a baker, or as a treasurer of a football club? Do you like achieving results with your squad? Then read on!

In this role you will be working at Easy Banking, Business Banking NL, an ambitious department within ING and responsible for the digital sales and digitalization targets within the business segment. We aim for relevant and personal interactions with our customers based on the right customer insights. We are looking for a Customer Journey Expert who can strengthen our department. As CJE you create and realize the very best experience for our customers. You make it possible for our customers to arrange their banking affairs easily, quickly, and efficiently.

What you are going to do

Together with your (multidisciplinary) squad you are working on the objectives of squad Daily Business: run the (online) ‘daily business shop’ in optima forma to increase digital customer interaction and improve the cross buy for a variety of products like payments, bookkeeping, insurance, investments.

You will be working on different items like:

Improve digitale sales journeys Create Personalized messaging, like Insights in app/web MINGZ, email and on ing.nl/zakelijkPromote new propositions and develop (online) campaigns for our products Optimize and adjust the digital funnels using the data insightsKeep up to date with the developments and innovations

How to be successful

We hire smart people like you for your potential! Our biggest expectation is that you are curious, eager to learn, and take responsibility. In return we will support you to further develop yourself.

What we expect:

You have a can-do attitudeYou enjoy experimenting with new thingsYou are result driven and have a commercial and creative mindYou preferably have experience with b-2-b marketing and understand the needs of entrepreneursYou are interested in digital sales and wanting to know all the detailsYou are analytical and take decisions based on data and factsYou are client centricYou are eager to transform data into actionsYou have experience in developing digital customer experiencesYou have a (finished) bachelor or university degreeYou have at least 2 a 3 years of relevant work experienceYou are fluent in the Dutch language (writing and speaking). Due to the nature of the work this is a hard requirementHybrid way of working (1 to 2 days at the office, but flexible)

What we offer

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

A salary tailored to your qualities and experience24-27 vacation days depending on contract Pension scheme 13th month salary Individual Savings Contribution (BIS), 3.5% of your gross annual salary 8% Holiday payment Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues Work Agile, so new ideas come to life faster Hybrid working location, with the office located in Amsterdam

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.