~ WE CREATE WINNING EXPERIENCES ~

* Pay Rate *
$14.25 an hour

SUMMARY: A temporary, seasonal position to enable comprehensive, on-the-job training that satisfies internship requirements. Working as a correspondent between the Island Passport Players Club, Hotel, Promotions/Special Events, Player Development, Destination & Travel, Call Center and Database Marketing. Responsible for a high level of guest service as described in your departments guest service standards.

RESPONSIBILITIES
- Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
- Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
- Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)
- Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
- Manage treatment and affective administration of returned mail
- Prepare ongoing analysis reports focusing on the system or program integrity
- Manage a series of guest correspondence initiatives
- Provide support for market analysis initiatives
- Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
- Provide accurate and consistent support in assigned department

* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.

QUALIFICATIONS
Required:
- High School Diploma/GED or equivalent experience
- Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed

Preferred:
- Previous guest service experience

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People – amazing to work with and to take care of.
o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career – well-paying opportunities to develop and grow with or without a degree.
o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!