Your Responsibilities

Digital Media

·         To ensure client’s orders and material are processed ready for ingest, and communicate

any problems/issues with the client effectively and in a timely manner. To assist clients

with all aspects of their order or any queries they may have.

·         ingesting material, to the highest quality, into the system ensuring high

productivity at all times with a constant flow of ingestion.

·         FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest;

various post-production techniques

·         to ensure client’s orders and material are processed ready for ingest

·         to constructively and proactively liaise within the team to ensure material is ingested

and work is completed within SLA

·         to communicate any problems/issues effectively and in a timely manner

·         Fixing and Creating broadcast compliant files for delivery using post production tools

·         to constructively and proactively liaise within the Production team to ensure material is

ingested and work is completed within timeframes, customers are advised and charged

appropriately for fixes.

·         Maintain current clients & revenues by playing your part in ensuring the smooth running

ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

Operational Efficiency

·         Ensure low error rate – Check material is available for ingestion within SLA

·         Always work efficiently and effectively, using correct workflow and work procedures

·         Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed

escalation routes

·         In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's

requirements.

·         Executing the following tasks in a proficient manner: Ftp and nVerge administration;

Transcoding; QC and reporting; Digital File Review and Ingest; various post-production

techniques; other tasks that should become relevant to the role from time to time.

·         Ensure you have the information and materials to complete the task to a satisfactory

quality within the given timeframe, if not then you must raise this with Traffic at the

earliest opportunity.

·         Use all the technical tools efficiently and consistently and maintain an organized,

structured and repeatable workflow

·         Follow Ingest Standard Operating Procedures

·         Communicate promptly and courteously in a helpful and professional manner to Traffic

or other stakeholders.

·         Ensuring that you maintain a customer-focused orientation at all times.

Documentation

·         Issue a QC report for each clock on each order.

·         Assist in creating and maintaining checklists and SOP's

·         File a fault report for any software or hardware deficiency

·         Understand that the Ingest department is part of a bigger chain of activities and

some flexibility may be needed to aid other departments in meeting their own

targets, whilst not compromising the aboveBe a part of a scheduled shift rotation

·         Assignments as required and relevant by Management

·         Achieve the KPIs