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Job Description

Old Mutual Is looking fir an Assessor in the digital assessing space .

To assess damaged vehicles to ascertain quantum, ensure containment of claims
spend and provide excellent client service.

You Would

Execute on the full role of Claims CoE Ambassador to ensure contribution to the achievement of the business strategy and ease of doing business.

To control motor claims spendTo act in accordance with motor claims service processes and proceduresControl individual expenses.Control repair cost within set targetEnsure SLA adherence of daily productivity, TAT and Inventory levelsComplete assessments, additional FRC’s and queries within specified timeRequest Assistance from Operation Team Leader if required on a claim (e.g. if guidance/approvals are required)Ensure completeness and accuracy of information received on AbuntexEnsure accident description ties up with damages to vehicleCheck time and date of accident for any abnormalitiesCheck correct photos attached to AbuntexConfirm license disc and VIN number to Policy detailsCheck warranty status of vehicle, confirm with dealer if neededEstimate accurate repair time to manage car hire costs,Ensure SLA is adhered to with regards to ratesGo through Abuntex graphics in a systematic way ensuring each item selected is neededOpt for repair rather than replacement of parts where possibleNote all changes or notes on AudamailsEnsure accurate assessment upfront reducing additional varianceSend all assessment for partsourcing to verify all part pricesVerification of all documents submitted by ABR’sEnsure correct coding of write off vehicles as per the code of salvageAccountable to handle for the following claim types:Driveable non-structural and major structuralNon drivable claimsFast trackRadio equipment and locksAccessories, tyres, rimsCosmeticsScreening of meritsAnd other claims as specified by your Team leader/ManagerAttend to queries from all parties involvedLiaise with client/broker whenever required to provide technical expertiseDiscuss all quotes, extra and FRC’s with ABR before making any changesProvide technical insights of all write off vehicles with relevant stakeholdersAll WIP appointments must be discussed with TL prior to appointmentAppoint WIP on claims where damages not visible on photosNotify SIU when any suspicions or abnormality arises on the claim

Continuous improvement to ensure effective service

Maintain turnaround time on assessmentsComply with best practiceEnhance company’s visibility in the marketEffective relationship with intermediaries and business partnersClaims presence in the market

Service delivery to ensure customer satisfaction

Maintain turnaround time on assessmentsComply with best practice

Manage quality people practices

Align own behaviour with the organisation culture and values.Share and transfer product, process and systems knowledge to colleagues and team members.Collaborate and work with the business to deliver required service levels.Actively share information with other team members regarding successes, issues, trends and ideas.

Experience, knowledge & skills required

Matric equivalency or NTC3Audatex courseTechnical experience (panel beating/ spray painting/ mechanical/ estimating/ auto electrical) essential5 Years in a trade of assessing /panel beating/ spray painting/ mechanical/ estimating/ auto electrical

The Recruitment process:

TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needsPanel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership teamTechnical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal VerificationFinal Feedback

All About OMI:

https://www.oldmutual.co.za/about/old-mutual-insure/

https://www.linkedin.com/posts/old-mutual-insure_i-work-at-old-mutual-insure-of-course-activity-7161674472469524483-w0j6?utm_source=share&utm_medium=member_desktop

Skills

Education

Closing Date

01 July 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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