You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Digital Onboarding Product Manager in Chase Payment Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.   The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S.  The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.   Job responsibilities  Develops a product strategy and product vision that delivers value to customers demonstrating flexibility and adaptability across diverse tasks and projects Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap, with a focus on digital boarding capabilities Navigates and thrives in ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as profitability, feature and functionality, risk posture, and reliability Provide subject matter expertise with respect to the content / use of data in the product and associated business area while understanding end to end business needs and building real time  solutions      Demonstrates a hands-on approach, willing to dive into details and collaborate closely with cross-functional teams  Use data-driven insights to optimize for the product experience & workflows Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven track record of successfully managing projects with high levels of ambiguity, demonstrating the ability to adapt and pivot as needed Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Strong verbal / presentation and written communications skills Ability to synthesize ambiguous customer needs into clear product requirements Technical depth to understand the internal and external system dependencies Strong interpersonal skills, driving accountability by influencing, encouraging, and motivating; effective at working in a matrix Excellent organizational and problem-solving skills, with a demonstrated process orientation, even in changing or ambiguous situations Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Understanding of the Payments landscape  Led and executed successful system and/or data migration projects, ensuring seamless transition and minimal disruption to business operations by utilizing industry best practices and driving overall product management  Previous experience and proven success with tech innovation and digital transformation initiatives Strong leadership skills, with hands-on experience managing cross-functional teams in a range of projects