Join Mercantile Bank as our Digital Payments and Operations Specialist and play a pivotal role in shaping our customer experience! Located in the vibrant city of Grand Rapids, MI, this hybrid position offers an exciting opportunity for experienced leaders to drive innovation and enhance the experience for our commercial customers as we implement their treasury management solutions. This position offers the flexibility of working from home 2-3days per week after the training period, allowing you to balance your work and personal life effectively. With an attractive pay range of $21-$27 per hour.\n
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Primary responsibilities:\n\nProvide consistent and accurate customer service to internal and external customers.\nProcess incoming and outgoing transactions for all payment types (ACH, Wires, Instant Payments, Online Banking Transactions, etc.).\nResponsible for setup and processing Positive Pay.\nBalancing, processing, and customer contact related to the bill pay platform.\nResearching payments requiring further attention, including communicating with other financial institutions where applicable\nProblem Solving various issues related to one or multiple platforms and how they interact.\nUnderstanding basic rules and regulations for various payment channels.\n\n

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A little about us\n

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.\n

You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.\n

Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.\n

Your day to day as a Digital Payments and Operations Specialist\n

As a Digital Payment and Operations Specialist at Mercantile Bank, you will engage in a variety of dynamic tasks to support all digital banking payment channels. Your primary responsibilities include processing daily transactions for both internal and external customers while ensuring compliance with the bank's policies and applicable regulations. You'll gain expertise in digital payment platforms, providing exceptional customer service to assist with online and mobile banking, including troubleshooting for various devices like iPhones and Android tablets.\n

Your role will involve handling incoming and outgoing transactions across multiple payment types such as ACH, Wires, and Instant Payments. Additionally, you will assist in setting up Positive Pay and managing the bill pay platform while maintaining accurate records in our CRM system. Your commitment to excellence and collaboration will ensure the efficient processing of digital banking transactions in a forward-thinking environment.\n

What matters most\n

To excel as a Digital Payment and Operations Specialist at Mercantile Bank, a diverse skill set is essential. Strong interpersonal and customer service skills will enable you to provide an exceptional experience for both internal and external clients, ensuring their digital banking needs are met efficiently. The role requires outstanding organization and attention to detail to manage numerous transactions accurately and comply with established procedures. Effective time management is crucial, as you must meet deadlines while juggling multiple responsibilities.\n

Equally important are your verbal and written communication skills, which facilitate clear, concise interactions with customers and team members alike. Additionally, strong analytical and problem-solving abilities will empower you to identify issues and implement effective solutions in a fast-paced, ever-evolving digital landscape. Your commitment to these skills will drive success and contribute to a high-performance culture at Mercantile Bank.\n

Skills required for the position are:\n\nInterpersonal & Customer Service Skills\nOrganization and Attention to Detail\nTime Management with a Proven Ability to Meet Deadlines\nVerbal and Written Communication Skills\nAnalytical and Problem Solving Skills\nGood with Computers and Navigating Different Systems (technical skills utilizing Microsoft office suite and navigating between multiple systems)\n\n
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Working Hours: \n

Monday - Friday 8:30am-5:30pm