Digital Platform Operations SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Global Product Manager

Your role and responsibilities

In this role, you will have the opportunity to implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders. Each day, you will deploy and maintain the digital platform components, including integration, testing, and supporting. You will also showcase your expertise by monitoring applications and services deployed in production and act on issues to ensure Service Level Agreements are met.•\tManaging urgencies coming from customers and ABB representatives•\tAnalyzing, troubleshooting and managing reported incidents•\tDelivery value to customers fastest as possible, keeping customer satisfaction as priority•\tHandling the day-to-day operations, escalate cases as needed•\tReporting issues and feedback to other Agile Teams to improve products quality and customer experience•\tCreating and identify Knowledge Base articles to improve the products documentation

Qualifications for the role

\tYou enjoy working in an Agile organization\tProven experience in in problem solving\tPossess a knowledge of incident management tools\tExperience in troubleshooting complex setups remotely\tYou worked with industrial communication protocols (Modbus, but not limited to it)\tYou have basic knowledge of Linux based IoT devices connected to cloud platform hosted on Huawei\tYou are at ease communicating in English

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory