Role purpose:

The way customers interact with us is changing significantly. Direct Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation.

The Head of Mobile Banking Channel Transformation will lead and define the strategy definition and execution along with senior stakeholders the future of our Mobile Banking channel. Engages with IT, functions and relevant stakeholder (local and global) to guarantee alignment. This position is key to challenge current ways of working to drive pace.

Principal Accountabilities and Responsibilities

· Lead and define along with senior stakeholders the Mobile Banking strategy.

· Manage teams to define and delivery best in class digital origination journey cross WPB products.

· Engage with IT to construct quality customer experience at improved cost and time to market

· Sort through clear criteria to aid the process of prioritization for drawdown.

· Will drive the best NPS for digital channels, analysing and implementing actions that ensure a seamless customer experience through digital channels in all new functionalities.

· Align with global and local Value Streams to ensure the correct delivery pace and alignment on priorities.

· Correctly assess risks and controls to ensure each of new deliveries are compliant with regulation and help mitigate existing risks seen on the product management