DIGITAL PRODUCT MANAGER WHAT IS THE OPPORTUNITY? The Digital Product Manager oversees a small/medium range of responsive web and/or mobile app cababilities. Works on problems of diverse scope where analysis of situations or data requires a evaluation of identifiable factors. Solves complex problems, takes a new perspective on using existing solutions What you will do Help define and continually update the product strategy and roadmap, which is aligned to the LOB, CNB and ultimately Client needs. Drive the day-to-day activities of the agile development team using a BDD model. Deeply understand and empathize the challenges our market, clients and stakeholders face and how our products help to solve them Assess value, develop use cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with the product strategy Facilitate requirements definition sessions with stakeholders , as well as working with BDD methods with your development team Establish annual goals, OKRs & KPIs; iterate on solutions using data to inform your decisions Engage with user experience and research teams to define and implement client usability testing, concept validation, and co-creation studies to gain insights and identify client needs and solutions (Design Thinking). Lead and manage cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and other LOBs. Evangelize product management best practices, and be a change agent in an evolving digital organization Must-Have* Bachelor's Degree or equivalent Minimum of 4+ years working in Digital Product Management or similar Minimum of 2+ years of direct experience developing digital products, and technologies from start to finish. Skills and Knowledge MBA preferred Experience in JIRA/Confluence/AHA! Experience in Agile, SAFe Experience writing Epics/Features/Stories and Documentation Excellent Stakeholder Management Experience Managing and Owning a Feature Roadmap Setting OKRs and KPI Management Experience with Human Centered Design & BDD methodologies Digital Product experience acrossResponsive Web and/or Mobile App Client and Stakeholder Empathy Data driven decision making Deep understanding of Digital Banking Products and Experiences Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.