*JOB DESCRIPTION* *JOB TITLE:*Digital Product Manager IVA *REQUISITION ID:*PUB000B *DEPARTMENT:*Digital Experience – Kansas City Headquarters, Topeka General Office or Wichita Service Center *LOCATION:*Kansas City, MO Topeka, KS Kansas City, MO *JOB PROGRESSION:*Digital Product Manager II: $64,500 - $80,600 Sr Digital Product Manager: $81,800 - $109,100 Lead Digital Product Manager: $96,300 - $128,400 *Scheduled Work Hours:*Monday - Friday, 8:00 a.m. - 5:00 p.m. (Other hours as required) *Summary of Primary Duties and Responsibilities: * The Digital Product Manager leads cross-functional teams comprised of business and information technology stakeholders to solve complex consumer and business problems in a way that advances digital customer experience in the IVA. The Digital Product Manager will be responsible for end-to-end leadership and management of digital product experiences ranging from system integrations to IVA and mobile. *Responsibilities include, but are not limited to: * • Develop and execute strategies for new and existing digital products, especially IVA, to increase adoption, customer experience, and exceed goals. • Project manage business aspects of the digital product and initiatives, including overseeing testing and regular updates for existing IVA and bringing innovative new ideas to market. • Ensure optimal feature enhancement and bug backlog prioritization. • Research and develop new product ideas for consideration and implementation. Evaluate solutions and write business cases to advocate for company adoption. • Lead the requirements development for applying technology to satisfy business needs. Analyze user requirements, use cases, procedures, and problems to automate or improve existing customer self-service capabilities. • Define the QA strategy, test plans, and use cases for QA activities. Write test cases, help with testing new development and manage the testing process and testing resources. • Develop measurement plans to track KPIs to ensure business objectives are being met. Day to day data analysis to understand digital outcomes, optimize products/journeys, and drive enhancements. • Develop and design features of new or existing digital experiences to take advantage of an identified market need or opportunity. • Provide active and consistent support for all efforts to simplify and enhance the customer experience. • Prepare reports on digital customers and self-service operations using IVA analytics and other available tools. Present data, metrics, and narrative outcomes to management or executive leadership. *Education and Experience Requirements:* • Bachelor’s degree or equivalent experience in Business, Marketing, Information Technology or a related discipline is highly preferred. Master’s Degree a plus. • Requires a minimum of 2 years of relevant experience. • Experienced to highly experienced candidates will be considered for this role. *Skills, Knowledge, and Abilities Required:* • Knowledge of basic product management principles and methodologies. • Demonstrated ability to use data and metrics to justify requirements, build business cases, measure product performance, develop action plans, and execute on those plans with excellence. • Excellent leadership and people management skills honed through experience of managing diverse cross-functional teams. • Experience in managing the end-to-end product lifecycle and cross-functional teams. • Basic project management skills to support product launches and timelines. • Understanding of electric utility industry, operations and pricing/rates a plus. • Level-headed problem solver with professional and service-oriented attitude and a strong orientation toward delivering superior results. • Detail-oriented thinker with exceptional organization, time management and prioritization skills. • Proficiency in stakeholder management and the ability to influence and negotiate effectively. • Excellent communication and presentation skills, both written and verbal. • Expected to model Evergy’s Talent Framework Behaviors, the foundation for HOW we do our jobs at Evergy. At a minimum, incumbents should be able to demonstrate their ability to progressively develop and exhibit these skills at a proficient level: o Evergy’s People First Values: Safety, Integrity, Ownership, Adaptability o Operational Excellence/Execution: Exerts personal effort and enables the team to achieve performance goals and exhibits a continuous improvement mindset. o Decision Making: Makes informed, objective, timely and ethical decisions. o Talent Management: Takes initiate to develop self and team, acts with a mindset of diversity, equity and inclusion and creates an environment to attract top talent. o Strategic Mindset: Demonstrates sound strategic thinking, knows the business, exercises judgment, influences and persuades. *Licenses, Certifications, Bonding, and/or Testing Required: *None *Working Conditions:* Office environment with both in office and remote working conditions. Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. So, our goal is to be a diverse workforce that is representative of the communities we serve. We are committed to celebrating diversity and building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. We know that the more diverse and inclusive we are, the better we will be. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer. **Job:** **Customer Care/Customer Service* **Title:** *Digital Product Manager IVA* **Location:** *null* **Requisition ID:** *PUB000B*