Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.
About the role
We are seeking an experienced and innovative, customer centric Product Owner to drive the strategic development of our D2C insurance sales platform. The ideal candidate will be responsible for translating business strategy into actionable product requirements, managing the product backlog, and ensuring delivery of high-impact features that enhance customer experience and drive business growth.
You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. You’ll lead a squad of Developers whereby you’ll bring to life the vision, along with clear expectations.
You’ll be in charge of organising the squads, so we are primed to deliver against the business and customer requirements, running agile ceremonies.
You’ll work closely with the Product Manager and cross divisionally with various stakeholders within the business, collaborating and learning from other PO’s within the respective Tribes.
Key Responsibilities
· Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service
· Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations
· Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution
· Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features
· Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management
· Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimisation.
Knowledge and Expertise
Technical Skills:
Proficiency in digital product development processes Understanding of web and mobile application development Knowledge and use of data analytics and user experience (UX) principles Some familiarity with insurance products, sales processes, and regulatory environmentsSoft Skills:
Customer-centric mindset Ability to work in a fast-paced, collaborative environment Good presentation and storytelling skills Adaptable and open to change Attention to detail Strong negotiation and conflict resolution skillsWe offer lots of great benefits! Some of which include:
Competitive salary and annual discretionary bonus 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave Training opportunities as well as clearly defined career progression Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service Attractive company pension scheme Life assurance – employer funded cover of 4x basic salary Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services Salary Finance – access to savings and borrowing through payroll Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles Travel Loans – interest free loans to help spread the cost of annual travel tickets Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000 Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailersDomestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Apply now Latest Opportunities Customer Sales Associate - Inbound Sales (U.S) Norwalk Full TimeCustomer Sales Associate – Inbound Sales Location: United States – Remote Salary: Competitive Contract Type: Permanent, Full Time Compensation: $20 per hour If you are looking for a satisfying career in a friendly, fast-paced, and...
View + apply Senior Digital Analyst London Full TimeDomestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected...
View + apply Customer Sales Advisor - Sky Outbound Remote Full TimeSalary: £23,000 per year plus OTE £7,000 per annumContract: Permanent, full time with a fixed weekly shift patternLocation: REMOTE – working from home Are you a natural-born salesperson and have targeted sales experience? Do...
View + apply Head of Group Reporting London Full TimeRole Title: Head of Group Reporting Location: Wimbledon (Hybrid) Salary: Competitive Contract Type: Permanent We have a great opportunity for a Head of Group Reporting in our UK Finance department. This is a key role in the financial reporting...
View + apply International Financial Controller London Full TimeRole Title: International Financial Controller Location: Wimbledon (Hybrid) Salary: Competitive Contract Type: Permanent Reporting line: Group Head of Finance Closing Date: 13th January 2025 We have a great opportunity for an International Finance...
View + apply Customer Sales Advisor - Beko Europe (Hybrid & Remote) Nottingham Full TimeSalary: £23,000 per year plus OTE £7,800 per annumContract: Permanent, full time with a fixed weekly shift patternLocation: REMOTE & HYBRID – working from home Start date: 10th February Are you a natural-born salesperson and have...
View + apply Customer Sales Advisor - Customer Support Sales (Remote & Hybrid) Brighton Full TimeSalary: £23,000 per year plus OTE £3,000 per annumContract: Permanent, full time with a fixed weekly shift patternLocation: REMOTE & HYBRID Options – Working from home taking inbound calls. Are you a natural-born salesperson and have...
View + apply Customer Sales Advisor - Outbound Remote Full TimeSalary: £23,000 per year plus OTE £7,200 per annum Contract: Permanent, full time with a fixed weekly shift patternLocation: REMOTE – working from home Are you a natural-born salesperson and have targeted sales experience? Do...
View + apply Senior Underwriting Analyst London Full TimeD&G (Domestic & General) is an ambitious data and technology-powered business. Customer, Business and People Data are essential, to build trust in critical data to make better, faster decisions. About the role This role will manage the...
View + apply Senior Data Scientist London Full TimeD&G (Domestic & General) is an ambitious data and technology-powered business. Customer, Business and People Data are essential, to build trust in critical data to make better, faster decisions. About the role This senior data scientist...
View + apply Telesales Agent France Madrid Full TimeJob summary: • D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every...
View + apply Head of Decision Science London Full TimeThe Vacancy Head of Decision Science & AI Location: Flexible working with visits to our office in Wimbledon as and when required Salary: Competitive Contract Type: Permanent We have a fantastic opportunity for a Head of Decision Science...
View + apply