Client Reference Code: 2025-47070

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As a Digital Service & CX Analyst for digital communications, you’ll support customer communication requirements, process design, system changes, testing, analysis and reporting to deliver. Additionally, you’ll evaluate emerging technologies that contribute to Charter’s vision to drive best in class digital self-service.

WHAT OUR DIGITAL SERVICE & CX ANALYSTS ENJOY MOST

Educating and socializing the Digital Service & CX strategy to internal and external partnersSupporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing communicationsEnsuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and servicesEnsuring all defined business rules/policies are documented and implemented as designedEnsuring available technology is fully leveragedFunctioning as the liaison between the business unit and other functional organizationsLeveraging data to recommend enhancements to ensure the customer experience with Charter’s implementation is industry-leading

On a given day you’ll work in a dynamic office environment managing small to mid-size projects and contributing to requirements and test plans for larger ones. You’ll thrive in this position if you can work both independently and collaboratively.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Business Operations Analysis experience: 3 years or more; Telecommunications and/or experience with technology/software products: 3 years or moreEducation: Bachelor’s degree in Business Administration or related field or equivalent experienceTechnical skills: Personal computer and software applications (i.e. Word, Excel, Visio, etc.)Skills: Analyze and synthesize complex dataAbilities: Quickly identify business problems & opportunities; communicate effectively orally and in writing; define key performance indicators/metrics; manage multiple projects simultaneously; document, prepare, and present data-driven presentations; make decisions and solve problems while working under pressure; partner with internal and external stakeholders, including vendor relationships

Preferred Qualifications

Project management experience

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards: Our comprehensive benefits are among the best in the industry

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Job Code : CSU310

2025-47070
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 06902

Who You Are Matters Here

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