Spring, TX, USA
4 days ago
Digital Services Platform Operations Analyst
Kforce is immediately adding a full-time IT Digital Services Platform Operations Analyst in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Spring, TX. In this role, the Digital Services Platform Operations Analyst will oversee the day-to-day operations of our Digital Services Platform. The ideal candidate will have a strong background in software platform administration, system configuration and integration, system maintenance, coding, reporting, and technical support. Responsibilities: * Stand up Digital Services Platform sites for new countries, including instance creation/configuration, and applying JavaScript Selenium automation * Develop and maintain custom Python code for reporting * Manage user access * Confirm language availability and submit translation requests * Properly manage and store sensitive information (keys, certificates, credentials, etc.) * Systematically integrate product catalogs and content for resellers and customers * Manage site and feature deployments, validate new features, and communicate with support teams * Integrate new products into the software platform to enable automated purchasing * Configure and manage automated notification engine * Manage API integrations with various systems * Maintain and release management for the platform * Handle cybersecurity inquiries and procedures * Develop and maintain custom JavaScript code for site standup automation * Provide technical support for subscription billing, resolve platform-related issues, and assist with partner/customer technical inquiries * Coordinate across various business and technical teams to assess the feasibility of and implement key business requirements * Address and answer questions about and provide support for subscription billing * Follow existing and implement new change control processes * Document operational and support processes * Diagram system and data flows
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