Digital Services Platform Operations Analyst
Kforce
Kforce is immediately adding a full-time IT Digital Services Platform Operations Analyst in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Spring, TX. In this role, the Digital Services Platform Operations Analyst will oversee the day-to-day operations of our Digital Services Platform. The ideal candidate will have a strong background in software platform administration, system configuration and integration, system maintenance, coding, reporting, and technical support.
Responsibilities:
* Stand up Digital Services Platform sites for new countries, including instance creation/configuration, and applying JavaScript Selenium automation
* Develop and maintain custom Python code for reporting
* Manage user access
* Confirm language availability and submit translation requests
* Properly manage and store sensitive information (keys, certificates, credentials, etc.)
* Systematically integrate product catalogs and content for resellers and customers
* Manage site and feature deployments, validate new features, and communicate with support teams
* Integrate new products into the software platform to enable automated purchasing
* Configure and manage automated notification engine
* Manage API integrations with various systems
* Maintain and release management for the platform
* Handle cybersecurity inquiries and procedures
* Develop and maintain custom JavaScript code for site standup automation
* Provide technical support for subscription billing, resolve platform-related issues, and assist with partner/customer technical inquiries
* Coordinate across various business and technical teams to assess the feasibility of and implement key business requirements
* Address and answer questions about and provide support for subscription billing
* Follow existing and implement new change control processes
* Document operational and support processes
* Diagram system and data flows
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