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Digital Solutions Engineer  - Remote

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.  Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products. This includes consulting with sales and customers on RDC system product solutions and integration with customers’ medical systems (LIS, EMR, etc). While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required. This is a remote position.

Location:

This is a remote, field-based position

Key Roles & Responsibilities:

Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.

Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.

Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions.

Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation.

Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.

Who You Are:

You are an early to mid-career professional with wide-ranging experience working on issues requiring evaluation of many factors. Exercising appropriate judgment in selecting evaluation methods and determining solutions is critical. Additionally, you are comfortable coordinating the activities of others, networking with internal and external senior personnel in your area of expertise, and networking with key contacts outside your area of expertise with:

Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 2 years of laboratory IT, general IT, product line experience, 

OR

4 years of laboratory IT, general IT, or product line experience

Preferred Qualifications:

Able to travel 25% or more to customer sites

Currently reside within 50 miles of a major metropolitan US airport

One year of project or process management experience, that demonstrates the ability to multitask and manage time effectively

Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)

In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows

Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups 

Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature

Additional Information

Relocation benefits are not provided with this position.

A company car is not provided with this position.

The expected salary range for this position based on the primary location of Indianapolis is $76,700 - $142,500.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.