At EF World Journeys, we believe the best way to learn about the world is to experience it—and we strive to help as many people as possible share that experience. EF Go Ahead Tours, EF Ultimate Break, and EF Adventures are divisions of EF World Journeys, and we make world travel easy. We empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us! On the World Journeys’ Engineering team, you’ll join a group of engineers, product professionals, and UX/UI designers who build the applications and systems that make travel happen. We power every step of our customer’s journey: the e-commerce experience on the web, the platforms used to create personalized itineraries, the mobile app that enhances on-tour experiences, and so much more. We also empower internal teams to serve those customers as effectively as possible, ensuring technology supports the entire journey—pre-tour, on-tour, and post-tour. How You’ll Work As a Digital Success Manager, you’ll be the vital link connecting our engineering and product teams with internal users across the organization. You'll focus on enabling internal stakeholders—such as Customer Support, Travel Support, and our community of Tour Directors—while ensuring our customers have a seamless experience across our platforms, including My Account and our 4.8-star App Store-rated mobile app. This role requires expertise in understanding diverse user groups, supporting multiple technologies, and driving adoption through training, enablement, and engagement. You will be part of a community of Digital Success Managers working to maximize the impact of EF’s digital tools.   What You’ll Do Develop a deep understanding of the internal and external users you support, their goals, and workflows to anticipate their technology needs. Become an expert on EF's digital tools, including web-based My Account, our mobile app, and other platforms that enhance the customer experience from pre-tour to post-tour and returning home. Work with technologies such as Jira Support Desk, Salesforce, Google Analytics, Amplitude, Log Rocket, Zendesk, and Storyblok, gaining exposure to website and mobile app development and release processes. Create and maintain internal user-facing documentation, training materials, and resources to build confidence and drive platform adoption. Facilitate the successful rollout of new features and technologies by coordinating launch plans, training sessions, and feedback loops with internal teams. Conduct routine workshops, onboarding sessions, and office hours to empower users and build a shared understanding of platform fundamentals. Act as the first line of engineering support, triaging and resolving tickets reported by internal teams on behalf of customers, providing clear steps and solutions, or escalating bugs to the development team when needed. Collaborate closely with Customer Support, Travel, and other departments to ensure technology supports their workflows and provides a seamless customer experience, including engaging with Power User groups to understand detailed workflows and enable them to act as advocates for the tools and technology. Support and enable EF’s global Tour Director (TD) community, who use a specialized version of our mobile app, ensuring they have the tools and training to deliver delightful, tech-enhanced tours. Monitor platform usage and adoption rates, providing regular updates and sharing insights to inform improvements. Be part of a community of Digital Success Managers, sharing best practices and collaborating on cross-functional enablement initiatives. Who You Are You have 2+ years in a customer success, product support, training, or product ownership role. Experience supporting consumer-facing technologies or customer experience platforms is a plus. You are passionate about technology’s ability to enhance customer journeys and solve business challenges. Familiarity with tools such as Jira, Salesforce, Google Analytics, Amplitude, LogRocket, Zendesk, and Storyblok, or similar.  You are skilled at translating complex technical concepts into clear, user-friendly verbal and written communication through presentations, documentation, and training materials. You excel at building relationships with stakeholders, understanding user needs, and providing excellent support. You are proactive, organized, and resourceful, with a talent for identifying and solving problems in a dynamic environment. You can work calmly under pressure, triaging issues and ensuring timely support for users. You are collaborative and enjoy working with cross-functional teams to deliver impactful results. Additional Information Travel to support users in other EF offices may be required. Hybrid work environment: In-office minimum of 3 days per week, full-time at our Boston office preferred. Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. In addition, you can expect:Paid International Business Travel opportunitiesEligibility for our Workplace Flexibility Program: This role is based in our beautiful downtown office in Cambridge, MA, with up to two days working from home per week with our pilot hybrid work modelCommitment to professional growth: robust monthly calendar of trainings and workshopsFour weeks paid vacation your first year, ten paid holidays, and two floating holidays25% company match on your 401(k) contributionsMarket-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insuranceDependent care, healthcare and commuter Flex Spending Accounts (FSAs)Access to fertility care and family-building supportWellness benefits and a yearly fitness reimbursementFrequent social and learning events, including access to our employee-run “EFinity” groupsRobust Employee Assistance ProgramTuition reimbursementTenure-based sabbatical eligibilityEF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)Discounts at local venues and businessesAbout EF Education FirstSome companies are in the Business of Technology.
Others are in the Business of Finance…Sports…Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.

For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act.   The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world.  You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day.  And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it – building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.