Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

 

Job Description

Key Responsibilities:
 

Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions.Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients.Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping.Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizationsAdvocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience.Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives.Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staffWork cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business.Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives

Desired Skills and Experience:
 

7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies

 

Expert at Lean/Sigma, Process reengineering and Customer Journey mapping

 

Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc.

 

Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc.

 

Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members.

 

Ability to analyze financial and operational data and synthesize findings in common business language.

 

Good Domain understanding is desirable

 

Ability to work with leaders in a matrix organization

 

Excellent business writing and presentation & communication skills.

 

Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time.

Qualifications

Graduate or MBA