Digital Workplace Technician Location: Monterrey, MX, 66050 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! ABOUT THE POSITION: Barry Callebaut Digital (BC Digital) is on a mission to lead the digital revolution in the chocolate industry, and we're looking for a Digital Workplace Technician supporting our onsite digital workplace services as part of our transformative journey. You will serve as the first point of contact for our Digital Workplace support within the organization. As part of the onsite team, you will be responsible for workplace device operations and hardware onsite at our manufacturing facilities and offices. In addition, you will ensure onsite presence for local datacenter operations, field service and equipment of Chocolate Academies, while diagnosing and troubleshooting incoming inquiries and supporting local implementation projects. MAIN RESPONSIBILITIES AND SCOPE: The candidate will: + Serve as the first point of contact for our onsite Digital Workplace support and provide onsite technical hardware, software and network support (IMACD) + Diagnose and troubleshoot technical problems, track the incident resolution, and provide general user support onsite + Assist with the installation and maintenance of IT equipment and perform routine maintenance tasks + Serve as the local extension of our global BC Digital organization to support onsite project implementation (e.g. at our manufacturing facilities) + Manage IT inventory and maintain records/logs of repairs and fixes and maintenance schedule + Support IT projects e.g. with rollouts and organize and schedule upgrades and maintenance without deterring others from completing their work + Develop and maintain local networks in ways that optimize performance + Collaborate with other BC Digital teams to ensure security and privacy of networks and computer systems + Provide regular reports on on-site support activities and issues EDUCATION, LANGUAGE, SKILLS AND QUALIFICATIONS: + Apprenticeship or degree in IT/technology, computer science, network technology, engineering, or a comparable field + Advanced English ESSENTIAL EXPERIENCE AND KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES: + Experience in IT administration and onsite support activities, e.g. network and workplace administration, IMACD processes + Experience in project management and execution of onsite roll-outs of new hardware, and software incl. user training + Experience with IT service management tools + 3 years of work experience in IT providing helpdesk support in an office environment + Experience in support of Windows 10, Windows 7, MS Office Products + Experience in support of Gmail & Google Apps / Microsoft environment + Experience providing support in both wired and wireless environments + Experience with Software installations and Virus removals + Experience with Windows Active Directory + Experience providing remote support to users + Hands-on, service-oriented attitude + Independent and self-driven personality, taking responsibility and owning tasks + Strong analytical and problem-solving skills + Excellent written and verbal communication skills, ability to present to diverse audiences + Willingness to learn and try new technologies and topics LEADERSHIP COMPETENCIES AND PERSONAL STYLE: The ideal candidate: + Exhibits a passion for digital technology and innovation, constantly seeking new and creative solutions to enhance processes, decision-making and user experiences + Embraces agile methodologies and flexible thinking to adapt to changing digital trends and business needs, fostering a culture of continuous improvement and learning + Is a true team player, supporting their colleagues by sharing knowledge and experience and commits the teams’ joint success + Possesses good problem-solving skills and analytical thinking + Capable of effective communication, conveying complex problems in a clear and persuasive manner to internal and external stakeholders At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .