JPMorgan Chase is building a new global headquarters in New York City with an iconic exterior design and best-in-class client and amenity space to augment it's interiors. 

Job Summary:

As a Corporate Dining Manager within our JPMC team, you will oversee food and beverage operations for Dining amenities. You will work collaboratively with team members, applying your specialized knowledge and skills to provide a holistic customer-centric experience for our JPMC professionals, clients, and guests. This position requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstanding customer experiences. You will be responsible for our guest facing team including dining captains, dining staff, and will promote the service provided to maintain quality standards and foster a positive atmosphere

 

 Job responsibilities:

Identify the training needs of staff and carry out relevant training in new procedures, methods of working, or use of new equipment and cleaning products for Waitstaff and Captains. Interview, hire, and schedule the Client Center dining service team. Assist with departmental attendance, staff warnings, suspensions, and terminations in conjunction with Human Resources, thoroughly document all incidents, including counseling sessions. Prepare and deliver performance reviews for direct reports. Learn basic POS troubleshooting techniques and become familiar with support call procedures when necessary. Assist with managing cost control by specifically following labor standards to operate an efficient dining operation at both Client Centers. Maintain appropriate staffing levels and remain abreast of any changes that may impact staffing needs. Monitor and record inventory of goods. Assist the General Manager with weekly and month-end financials. Work in tandem with the General Manager and Chef to support operational needs.

 Required qualifications, capabilities, and skills: 

3+ years fine dining and/or both luxury hotel experience. Strong computer skills and knowledge of Microsoft Office 360. Experience overseeing all aspects of service within main and private dining rooms, along with pantries.  Ability to uphold all standards of the JPMC Client Dining service, appearance, and conduct policies. Continuous ability to promote teamwork within the Client Centers and always maintain a positive work environment. Ensure sanitation compliance with NYC Health Department Code throughout the Client Center. Establish and maintain effective relationships with guests and ensure excellent service at all times. Maintain integrity of service, continuously solicit customer feedback regarding quality of service.  Actively participate in service to ensure quality standards are met to offer best in class client experience. Effectively resolve guest complaints and issues.  Escalating to General Manager when necessary. Ability to lift up to 30 pounds on occasions. 

Preferred qualifications, capabilities, and skills: 

3+ years management experience, preferably in multi-outlet establishment. Familiar with managing POS Systems and running reports for optimal operation success. Avero or similar logbook system experience. Ability to work independently, apply critical thinking for decision making and make sound decisions for the business. Perform other job-related activities as required or assigned by Client Dining Leadership. Ability to review trending products and services on the street, in the B&I sector, 5-star hospitality markets, and conferencing world to drive innovation.