Join the Team at Montana's Premier Luxury Ranch Resort! About The Resort at Paws Up: Nestled on a breathtaking 37,000-acre ranch, The Resort at Paws Up embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Position: The Seasonal Dining Manager position runs from April - October with slight variance depending on weather and occupancy. The role of the Dining Manager is to ensure world class service is provided for our guests in our various dining outlets. Responsibilities will encompass many facets of Paws Up’s dining options including and not limited to dining areas, outside events, and special events. The Dining Manager must maintain the Paws Up standards of service as well as seeking opportunities to enhance guest experience, while being responsible for our resources. What We Offer: + Medical, Dental, Vision Insurance + 401K with Employer Match + Paid Time Off – 9 Floating Holidays and 15 Personal Days + Career Development and Advancement Opportunities + Life Insurance, Long Term, and Short-Term Disability + Employee Assistance Program (5 free counseling sessions) + Referral Bonus Program (Get paid $250 to recruit) + Carpool Reimbursement ($5-$20/Day) + Employee Discounts on Merchandise (30% on select items in our retail store) + Employee Lunch Provided See for Yourself! https://www.youtube.com/watch?v=FvGzdXJubf8 Primary Responsibilities: + Responsible for various dining outlets, including but not limited to; labor management, menu training, wine inventory/training, purchasing, training, reporting and daily service + Responsible for all staff scheduling according to volume of business; understand how to be flexible when necessary to meet labor expectations; ability to adjust daily operations to be in line with the budget + Responsible for all employee relations to include accountability and documentation + Aid in recruiting, hiring, and training and growing exceptional Food & Beverage team members; Plan and provide training and guidance daily, weekly, and monthly + Know, understand and train others on operating systems such as the POS system, Open Table and others, as required + Knowledgeable on all menu items including preparation, any allergens, and alternative preparations + Work to continually improve guest dining satisfaction while maintaining the operating budget + Improve service by communicating and assisting to understand and guest needs, providing guidance, feedback, and individual coaching when needed + Provide day-to-day guidance and oversight of Food & Beverage team members; actively promote, train, coach, and recognize performance + Identify, address and document individual team member performance problems according to standard operating procedure + Responsible for all inventories of china , glassware, and silverware + Manage operations and ensures compliance with all Food & Beverage policies, sanitation, food standards and procedures + Maintain flexible hours to accommodate guest and special event needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed + Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. + Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. + Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. + Always maintain positive guest relations. + Resolve guest complaints, ensuring guest satisfaction. + Be familiar with all resort services/features to respond to guest inquires accurately. + Monitor and maintain cleanliness, sanitation and organization of assigned work areas. + Maintain complete knowledge of: + all liquor brands, beers and non-alcoholic selections available in the Restaurant. + the characteristics and description of every wine/champagne by the glass and major wines on the wine list. + designated glassware and garnishes for drinks. + all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and prices. + daily menu specials, 86’d items. + dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code. + P.O.S. and manual system procedures. + daily house count, arrivals/departures, V.I.P.’s. + scheduled in-house group activities, locations and times. + and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. + Conduct pre-shift meeting with staff and review all information pertinent to the day's business. + Monitor and assist Host(ess) in greeting and escorting guests to their tables. Ensure that tables are seated to best service the guests. + Anticipate heavy business times and organize procedures to handle extended waiting times. + Check the status of all orders and ensure that they are delivered within designated timelines. + Monitor and ensure that all tables are cleared and reset according to department procedures. + Effectively communicate with our team via internal lines of communication. Supportive Functions and Responsibilities: + Display hospitality and professionalism to our guests and team members always, take pride in representing Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner + Maintain a favorable working relationship with all Paws Up team members to foster and promote a positive working environment + Always maintain a clean and neat appearance + Perform work in a safe and high-quality manner Looking for team members with: + Bachelor’s Degree or similar work experience/training + 3+ years’ experience in Food & Beverage Management in a resort or fine dining setting + TIPS certified + Knowledge of world class hospitality and service management + Knowledge of beer, wine, spirits & cocktails + Proven ability to lead and manage a team + Valid State Driver’s License If you are passionate about creating exceptional dining experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at The Resort at Paws Up! The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.