Join JPMorgan Chase in redefining workplace dining at our iconic new global headquarters. As the Director of Employee Dining Strategy, you'll be at the forefront of creating a dynamic and engaging dining environment for our employees and visitors. Be part of a team that values innovation, collaboration, and excellence.

As a Dining Program Manager within our Amenity Services team,  you will  collaborate with vendor partners, amenity services leaders, and corporate teams to deliver outstanding dining experiences, ensuring seamless integration with the overall employee experience. The role reports directly to the Amenity Services General Manager. JPMorgan Chase is building a new global headquarters at 270 Park Avenue in New York City, featuring best-in-class client and amenity spaces. We are seeking a Director of Employee Dining Strategy to lead the 270 Park Employee Dining strategy

Job Responsibilities:

Develop and implement strategies for a multi-concept food hall, including chef-driven and branded concepts. Oversee vendor operations and maintain branding standards. Implement KPIs to track vendor performance and ensure healthy dining standards. Drive digital dining innovation and conduct market reviews. Gather consumer insights and provide tailored menu guidance. Develop and manage budgets, partnering with finance for analysis. Ensure compliance with risk and sanitation guidelines. Collaborate with vendor partners, amenity services leaders, and corporate teams. Serve as the relationship manager for all dining vendors and collaborate on new engagements. Communicate with senior management and staff on strategic initiatives.

Required Qualifications:

Bachelor’s degree preferred. 10+ years of relevant food service experience. Strong client focus and excellent communication skills. Business management and analytical skills. Experience in vendor team management and multi-unit operations. Proficiency in Microsoft Office Suite. Proven leadership skills with the ability to integrate various functional disciplines. Direct experience in food and beverage organizations. Excellent organizational and communication skills. Ability to manage budgets within a complex financial structure.

Preferred Qualifications:

Experience in a financial institution environment. Long-term program strategy development. Project management expertise. Technology integration experience (e.g., digital tools, mobile ordering). Interpersonal and relationship-building skills. Organized, detail-oriented, and able to multi-task. Crisis management and problem-solving skills. Experience with self-service kiosks and contactless payment systems. Ability to drive transformation in food and beverage settings. Experience in conducting competitive reviews and defining program strategy.