Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

WE ARE LOOKING FOR A Direct Accounts Analyst II

SENIORITY LEVEL: Entry Level

FUNCTION: Operations

LOCATION: Winston Salem

ROLE POSITIONING AND OBJECTIVES

This role is part of Wholesale Services and is responsible for providing world class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel.  The Analyst is accountable for daily order management, identifying and resolving order discrepancies to prevent delays. Proactive engagement with assigned customers to address issues related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and ad hoc reporting. 

Reports to: Senior Manager Direct Account Management

Number of Direct Reports: N/A

Geographic Scope: Local

Travel Required: Rare/Limited Travel by Plane or Car - (Up to 10%)

WHAT YOU WILL BE ACCOUNTABLE FOR

Daily analysis of assigned customer orders to quickly identify issues regarding out of stocks, changes in delivery dates and any trends requiring improvements.Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods.Monitor, trouble-shoot and resolve problems relating to orders submitted via EDI and collaborate with internal functions and our direct customer’s technical personnel to resolve issues.Assist customers with our on-line ordering site Order DirectDevelop and review Promotion Execution status reports for key customers.Generate Tax Affidavits for State Tax reimbursements.Issue FICO credits and generate required financial documents.Actively participate in team projects and collaborate with multiple internal and external stakeholders.

CAN THIS BE YOUR FUTURE ROLE?

Do you have strong analytical and problem-solving skills?Can you make independent judgements to assess and resolve issues in a challenging and changing environment?Do you have a customer focused mindset?

ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE

Bachelor’s Degree preferred; High School Diploma accepted with equivalent work experience (3-5 years)Demonstrated ability to identify obstacles/issues and develop solutions to balance business and customer needs.Strong analytical and problem-solving skillsSolid Organizational skills with the ability to manage multiple projects in a fast-paced environment.Strong interpersonal, oral, and written communication skillsDemonstrated proficiency in Microsoft Office and SAP

BENEFICIAL 

Previous SAP experience Exposure to EDI

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

Global Top Employer with 53,000 British American Tobacco employees across more than 180 marketsGreat Place to Work CertifiedBrands sold in over 200 markets, made in 44 factories in 42 countriesNewly established Tech Hubs building world-class capabilities for innovation in four strategic locationsDiversity leader in the Financial Times and International Women’s Day Best Practice winnerSeal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percentCompany contributes an additional three percent to 401(k) whether employee participates or notComprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)Health Savings Account start-up contribution for employees who elect the high deductible health planFlexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar yearEmployee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependentsCompany paid life insurance of 1x annual base pay ($50,000 minimum)Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insuranceTuition reimbursement and student loan supportDependent Scholarship ProgramsFree confidential personal financial counselling serviceOn-site health centers and 24/7 fitness centers at certain company locationsA charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choiceHealth-care concierge serviceVolunteer service opportunitiesExtensive training opportunitiesCompany vehicle for eligible employeesMobile phone allowance for eligible employeesPaid Leave:Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)Paid Parental Leave + temporary reduced work schedule opportunityFuneral LeaveShort-Term Disability LeaveLong-Term Disability LeaveJury Duty LeaveMilitary LeaveReleased Time for Children’s EducationCommunity Outreach LeaveOther paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.