Job Title: Direct Contact Analyst - Salvage Direct Contact Process

Location: Remote (Berlin and surrounding areas)

Company: AUTOonline

About Us:
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com. AUTOonline is a leading platform in the automotive industry, specializing in providing innovative solutions for vehicle purchasing and salvaging. Our mission is to deliver exceptional service and support to our customers while driving efficiency and excellence in all our processes.

Job Description:
We are seeking a motivated and customer-centric Service Employee to join our team and support the Salvage Direct Contact Process. This role is essential in ensuring that our clients receive the highest level of service as they navigate the complexities of salvaged vehicle transactions. The ideal candidate will be based in Berlin or the surrounding areas and will possess a strong drive for excellence, adaptability, and a passion for customer service.

Key Responsibilities:

Act as the primary point of contact for car owners engaging in the salvage direct contact process, providing clear and accurate information about procedures, policies, and services.

Facilitate seamless communication between car owners and our buyer customers to ensure timely selling of cars and solving issues related to salvage vehicles.

Assist car owners in understanding the process, guiding them through the salvage process and addressing any questions or concerns they may have.

Maintain a high level of customer satisfaction by actively listening to customer needs and providing tailored solutions.

Document customer interactions and feedback in the company’s CRM system to track service quality and identify areas for improvement.

Stay updated on industry trends, company policies, and salvage processes to provide informed support.

Collaborate with cross-functional teams to improve service delivery and enhance the customer experience.

Adapt to changing processes, technologies, and customer needs in a fast-paced environment, demonstrating flexibility and resilience.

Qualifications:

Proven experience in customer service or a related field, preferably within the automotive or salvage industry.

Strong communication skills, both verbal and written, in English; proficiency in German is mandatory.

Excellent problem-solving abilities and a proactive approach to addressing customer concerns.

Ability to work independently and manage time effectively in a remote setting.

Familiarity with CRM software and online communication tools.

A positive attitude, high level of motivation, and a commitment to continuous improvement.

Why Join Us?

Be part of a dynamic and innovative company that values customer satisfaction and employee growth.

Enjoy the flexibility of remote work while being part of a supportive team.

Contribute to meaningful work that impacts the automotive industry and helps customers navigate salvage processes.

If you are a driven individual who thrives in an ever-changing environment and is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity at AUTOonline!

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and motivation for applying to [email address]. We look forward to hearing from you!