Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Position Summary

Positions in this sub-family are responsible for the operation of one or more contact/call center(s), in order to maintain sound relations with the organization's customers. Activities include: Scheduling, traffic and dialing analysis and management. Creation of scripts and accent training to assist call center staff with customer communications and routine business decisions. Contact center representative training, including general customer relations policies and strategies, as well as training on products/services, sales and internal call center systems

Responsibilities• Works on assignments that are routine in nature or follows standard procedures • Works closely with Manager and other specialization teammates • Directly impacts daily success of specialization • Learns and develops skills that grow and advance career • Other duties as assigned.

Typically requires less than 1 year of related experience

Location: Full on-site in Brook Park, Ohio

Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.