Objective: To provide Onsite Desktop Support to users located at company facilities in Michigan Primary Responsibilities include the following, other duties may be assigned: Diagnose and resolve most PC hardware and software problems, refer problems requiring specialized training to higher-level personnel. As part of the help desk, provide support to user requests over the phone and email using the ticket system. Install and troubleshoot issues with Desktop and Laptop Computers Support users on computer issues relating to email, network, printing, etc. Troubleshoot and resolve issues on Windows 10, Office365 Support and maintain Laser Printers, Label Printers, Handheld RF Scanners and other related equipment on the production shop floor and warehouses. Work with IT group to resolve issues with Networks, Active Directory, Servers, backup devices. Willingness to perform regular travel to other Michigan sites in Lake Orion & St. Clair. Prepare documentation of systems, IT Assets and services. Ensure IT Incidents and Service Requests are handled in a timely manner to meet SLA. Support IT projects at Michigan sites. This role involves interacting with IT users at all levels of the company.  Good Customer Service skills required. Continuously strives for improvement in performance of all responsibilities Onsite & Regular work hours 8 AM to 5 PM, with occasional off hours/weekend work for planned system maintenance tasks and unplanned system events. Location: Auburn Hills, Michigan Education and/or Experience: Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree 3-5 years related experience in a Desktop Support role ITIL or ITSM training or experience in a help desk environment. Other Skills and Abilities: Customer Service Skills - Ability to take care of the customers’ needs while following company procedures. Ability to organize and prioritize tasks and projects Problem Solving - Ability to find a solution or to deal proactively with computer system issues.



Job Location (Additional work locations): auburn hills, mi