Requisition Summary

This position works directly with our network of Kenworth and Peterbilt dealers, our supply base, and other internal departments to address a variety of inquiries regarding Direct Ship Program (DSP) orders. In this role you will be responsible for assessing, documenting, and resolving problems that may require follow-up and escalation. You will work to provide an exceptional customer experience for our dealers while developing tools and processes that streamline DSP ordering.

Job Functions / Responsibilities Track and analyze DSP trends, order status, part changes, shipping information, product programs, pricing policies and make recommendations to improve sales and reduce errors. Consult dealers, suppliers, and internal departments to proactively resolve DSP related issues. Develop Sr. Management reporting and present regularly on DSP trends and status. Resolve issues pertaining to shipments, expediting and special order handling. Manage DSP dealer order changes with suppliers & dealers. Negotiate vendor availability and lead times based on dealer needs. Develop & maintain a database and resolve system issues with mismatched orders. Collaborate with Pricing, Marketing, and suppliers to load and price parts. Provide support for the Customer Service dealer requests when necessary. Crosstrain and provide support for Campaigns and Recalls programs Qualifications One or more years of applicable Customer Service experience required Bachelor’s degree in a related field desired. Proven ability to work in a team oriented, multi-functional, business environment Strong communication skills Knowledge of Excel, Word, and PowerPoint Experience with AS400, Tableau, Salesforce, and Snowflake preferred Six Sigma training preferred Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is eligible for a holiday gift Additional Job Board Information

Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $65,500 - $89,760 annually. Additionally, this role is eligible for the full range of benefit options listed above.

 

Additional Information:

PACCAR Parts is an eVerify Employer. PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement. Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

 

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!