Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Mastercard Japan is looking for a Director – Business Development and Account Management to lead the strategic growth of the MPMS and Multi-currency business by levergaing Mastercard’s strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard and our partners. This includes optimising existing business and identifying new initiatives via the development of strategic and operational plans, as well as execution of these to ensure business and financial objectives are achieved.
The individual must work cross functionally with various teams, including Sales, Product, Marketing, Treasury, Finance, Legal, Compliance, Delivery and Operations to help the selling success and ensure customer satisfaction.
The individual will need to have personal ambition and drive and be able to work independently to skilfully manage all components of the business. They will require an in-depth knowledge of the cards / payments business, relationship and stakeholder management and be able to develop trust and credibility with peers, internal and external stakeholders as well as being able to integrate effectively in the One Mastercard ethos.
Role
In this client-facing position, you will:
•\tDevelop strategic and tactical plans, as well as the execution of these to ensure business and financial objectives are achieved.
•\tManage key customer accounts
•\tTrack the MPMS and multi-currency business performance vs. budget including managing bottom-up planning, opportunities and risks
•\tSet strategic direction for MPMS and Multi-currency programs for the Japan market, including recovery strategies for under-performance
•\tIdentify MPMS and Multi-currency opportunities and initiatives to grow future Mastercard (& Customer) revenue and share.
•\tBuild and maintain strong, client relationships across all levels.
•\tCross-sell relevant Mastercard solutions, as appropriate
•\tNegotiate, execute and manage the customer contract agrement process ensuring global linkage of resources and information sharing.
•\tNegotiate, execute and manage key vendor realtionships including issuers, that are based in Japan
•\tOversee and liase with key internal cross-functional teams to ensure key business outcomes and effecitive project implementations. This includes holding internal teams to account to maintian superior customer service levels and operational excellence.
•\tAbility to manage people

All About You
The ideal candidate for this position should:
•\tProficiency in Japanese and English
•\tStrong influencing and negotiation skills
•\tStrong problem solving and analytical skills
•\tStrong communication skills to manage complex internal and external relationships
•\tAbility to develop trust and credibility with peers, internal and external stakeholders
•\tConfident, proactive personality with demonstrated persistence in resolving issues
•\tExcellent strategic thinking and a proven track record of identifying opportunities that increase revenue.
•\tProven work experience as an Account Lead, Key Account Manager or relevant role.
•\tExperienced in cards / payments business with understanding of multi-currency prepaid and FX solutions
•\tDemonstrate ability to present and influence key stakeholders at all levels of an organization
•\tDemonstrate proven ability and successfully implement quantifiable business plans
•\tThe role requires the skill set to work in a rapidly changing and developing environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.