**Application Window: closes 02/20/2025** **Pay Range:** $125,000 - $140,000 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Variable Compensation Sales:** The position is also eligible for bonus and/or commissions under the applicable variable compensation plan. Bonus/commissions are earned based on achievement of performance metrics under the plan. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.** The **Director, Account Management - LES** is responsible for setting the account management service and growth strategy and plans for execution of the Labcorp Employer Services business unit. This individual ensures strategies to retain business are implemented across all customer segments. This individual is responsible for developing a consultative skill set across the account management team to ensure an exceptional client experience, strong relationships and expansion of the Labcorp products and services within the existing client base. This **Account Management - LES** leader partners with the business development team to ensure smooth transitions from sales to account management and creates partnerships with contracting, marketing, and core internal business leaders to ensure the customer experience is seamless for the external customer and efficiently executed for internal colleagues. This role reports to the **Sr. Director of LES Sales.** **Duties and responsibilities** + People leader of 14 LES Account Management team members + Identifies, develop client success retention and growth resulting in profitable growth expansion from existing client relationships. + Defines goals for client expansion, target relationships to grow the product mix + Develops both strategic growth models and more tactical approaches aimed at growing the product mix and revenue base. + Ensures that all assigned direct customers include a service plan and year-end review discussion/meeting resulting in clearly identified customer expectations and requirements that align with Labcorp Employer Services product requirements and SLA’s. + Collaborates with the cross functional leaders to identify opportunities for improvement and service delivery, ensures that internal processes/SLAs are followed to ensure that the operational teams are set up for success to deliver per standard product set/SOPs/requirements.   + Stays updated on industry trends and market conditions to identify opportunities and potential threats. **Forecasting/Metrics** + Establishes, manages and reports on key metrics and benchmarks that will be used to make decisions, set strategy and optimize team performance + Owns service forecasting process for renewals, customer event product volume, growth to goals and serves as the primary owner for reporting on forecasts of expected volumes for event execution by month to achieve revenue and product targets. + Forecasts and identifies risks and drivers of underperformance relative to the retention and growth plan + Leads a diligent follow-up process to ensure events are secured in required SLA timeframes + Ensures that all client activities are tracked and reported in the CRM by the LES Account Management members + Builds systems and processes to drive a repeatable, flexible and scalable customer success delivery model + Primary LES Account Management leader providing guidance and oversight of key customer, consulting and partnerships relationships to ensure client and ongoing service expectations are met for all ongoing relationships servicing clients + Defines and coordinates LES Account Management training programs that enable staff to achieve their potential and support company retention and growth objectives. + Creates and implements strategies to attract, develop and retain high potential client success team members + Ensures that customer expectations are set based on product requirements and service delivery service level agreements **Minimum Education and Experience** + Bachelor’s degree with 7+ years of enterprise sales experience within healthcare, benefits, risk management, wellness, supporting the employer, health care or business marketplace, including at least 2 years of experience as a People Leader. + Significant and proven results in leading business development teams serving C-Suite decision-makers + Evidence of outstanding sales performance including exceeding quotas, winning sales awards, etc. + Ability to travel to client locations—approx. 25% travel. + Ability to challenge the status quo and champion new LES Account Management initiatives; acts as a catalyst for change and stimulates others to change; manages implementation effectively. + Ability to lead LES Account Management team: evolve & adapt organizational structures, as needed, to maintain cadence with the business needs. + Strong planning, organization, and attention to detail combined with subject matter experience and expertise is required to navigate the needs within LES Account Management. + Builds and develops talent within the area responsibility, supporting career planning, engagement, and performance management to ensure value add to the business and to foster team engagement, motivation, retention, and resiliency. + Ability to effectively, interact with, work with, and develop meaningful relationships with people of various cultural backgrounds. + Important qualities include emotional intelligence, critical thinking, ability to inspire others, and listening skills to represent Labcorp in a professional manner to advance LES Account Management. **Why** **You** **Should Apply** This role offers an unparalleled opportunity to be a **key player** in our journey towards **LES Account Management** excellence. Your expertise and leadership will significantly impact the overall success of **Labcorp Employer Services** and contribute to our broader business strategy in a fast-paced and innovative environment. **Labcorp is proud to be an Equal Opportunity Employer:** As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disability_apply@LabCorp.com) . For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .