Job Category:

Human Resources PL

POSITION PURPOSE

Manages HR Business Partners (HRBPs) in formulating partnerships across the human resource function to deliver value-added service that aligns and reflects the business objectives of the organization. Identifies needs, creates and recommends programs that enhance HR client services.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned to this position as needed.

Employee Relations

Oversees all HR Business Partners.Manages HR Business Partners in providing human resource and business leadership, direction and guidance to support strategic direction and growth for all assigned business units, including:Handling labor grievances.Advising leadership and supervisors on union contract interpretation.Ensures HRBPs provide Company policy guidance, interpretation, and compliance, as well as assist in developing departmental policies related to managing human resources.Maintains in-depth knowledge of legal requirements related to day-to-day management of associates, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.Manages and resolves complex associate relations issues. Conducts effective, thorough, and objective investigations.Provides advice and counsel to associates and management in exploring alternatives for the resolution of work-related problems affecting the employer-employee relationship.Manages the HRBPs in providing day-to-day performance management and human resource direction to line management (e.g., coaching, counseling, career development, disciplinary actions).Engages in conflict resolution practices.Handles associate grievances and investigates associate complaints.Directs the performance management process in collaboration with People Development.Administers and supports employee involvement or engagement programs in collaboration with People Development.Collaborates with management and associates to develop integrated solutions to challenges, improve work relationships, build morale, and increase productivity and retention.Provides oversight to HRBPs in conferring with management to develop strategies for implementing change and encouraging associate acceptance of new structures and processes.Identifies training needs for business units and individual supervisory coaching needs.Participates in evaluating and monitoring training programs to ensure success. Follows up to ensure training objective goals are met.Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.Provides guidance and input on business unit restructuring, workforce planning and succession planning.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE.

Bachelor’s degree (B.A. / B.S.) in Human Resources, Business or related field or equivalent combination of education and experience.At least 10 years of experience in resolving complex associate relations issues.SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or ability to obtain certification within one year of employmentWorking knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, performance management, and federal and state employment laws. Excellent communication, interpersonal, written and oral communication skills.

PREFERRED EDUCATION and/or EXPERIENCE

Airline experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING/PROBLEM-SOLVING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

DECISION MAKING

Makes day to day decisions used to support strategic direction. Decisions often require some thought and are somewhat structured. Decisions tend to be short term and usually moderate cost.

Makes decisions on long-term objectives, resources, and policies.  Has one of the highest levels of decision-making authority.  Decisions have the most impact across and outside of the organization along with the maximum cost implications to the organization. Ability to function well in a high-paced and at times stressful environment.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Able to move about the work environment. Frequently required to stand, walk, sit, talk and hear.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

This job is typically not exposed to extreme environmental conditions.This job operates in a professional office environment.

TRAVEL REQUIREMENTS

Travel up to 25% of the time, including overnight stays.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer, Disability and Veteran Accommodations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.