Director, Business Performance Optimization (Director, BPO)

The Company and Role

NAES Corporation is committed to being the market leading provider of services for production and infrastructure assets.  Market leader, NAES Energy Services continues to position itself to be the first-choice independent service provider enabling clean, reliable, cost-effective energy and commodity supply through high quality/high value solutions.  Energy Services has delivered double digit organic growth for the last two years.  We must evolve our company for this new growth as well as prepare for the future.  The market has rewarded NAES as the leader in 3rd party Operations & Maintenance Services for over four decades because we continue to provide market leading services and value solutions.  However, it is our goal to further strengthen our position, reputation and profitability by driving process improvement, quality and efficiency across the ES division and our company.

We are looking for a strong, quality/process improvement professional, that is an effective change-management leader to join our team to help NAES pursue its goal to embed quality and efficiency into everything we do.  

The Director BPO will play a critical role in driving our strategy by working alongside ES leadership to identify opportunities for improvement, develop and implement improvement plans, measure effectiveness, and report against KPIs and targets.  Success in this role will help us ensure the entire Energy Services organization successfully delivers consistent, best-in-class client experience and NAES shareholder returns. 

This position will report to the Senior Vice President, Energy Services.  The Director BPO will use their leadership, quality and project management experience to help ES elevate its execution model to the next level. 

Scope and Responsibilities

Seeks prioritized opportunity for efficiency and service quality improvement across the whole ES division Apply formal quality and project management tools for investigation, analysis, process improvement and project management Senior level reporting on project completion status and performance metrics Establish, implement, and communicate Energy Services goals and objectives that are aligned with our strategic objectives Set, meet, and exceed annual goals and targets that are based on strategic plan and vision Develop efficiency and quality strategy and be a change key agent in the organization that drives execution Provide timely, accurate and complete reports on the performance of your functional area and the division Stay up to date on market trends and prepare market views to support strategic planning and senior management meetings Foster a results-oriented, accountable environment and drive the Company Culture Represent the company with clients and business partners Lead or support any assigned root cause investigation matters Create and drive implementation of company metrics Direct accountability for deadlines and results Maximize team effectiveness by educating, coaching and helping leaders drive measure and drive improvement Live and communicate values, strategies, objectives, and accountabilities Drive standardization while instilling a mindset of continuous improvement Advise leadership on establishing, communicating, and implementing business operations-related policies, practices, and standards Influence advanced planning and promote efficiencies while proactively responding to imminent needs as they arise Ability to handle a wide diversity of work situations that are extremely complex in nature. Utilize and leverage network inside and outside the company, clients and suppliers, as well as other departments within the company Interact and report to the Company Board and Shareholders as requested by executive management

Qualifications

Minimum of 10 years of experience in energy services or similar industry with at least 5 years in upper-level management Minimum of 5 years of experience in direct client services related industry Bachelor’s degree in Engineering or other industry-related field required (or equivalent practical experience) Strong quality and process improvement experience (Lean Six Sigma, process mapping, process parameters, performance standards, RCA, pareto, statistical analysis, project management, etc.) Exceptional leadership, communication and team building is a must Experience driving business performance improvement Demonstrated track-record of consistent on-time delivery and exceeding targets for multiple complex performance improvement projects Demonstrated effectiveness working with various functions inside an organization Experience helping drive transformational and organizational change by working with others Very strong time management skills: ability to effectively prioritize, manage multiple projects, people and challenges concurrently, and meet tight deadlines in a fast-paced environment Substantial supervisory experience in the energy services environment required, especially in the specific area of plant operations and maintenance Proficient user of software applications and databases including MS software applications in a Windows environment. Advanced expertise with Excel and data.  Able to quickly learn new and proprietary database systems.

Knowledge, Skills and Abilities

Total company success mindset. Breakdown silos.  Thinks about the total business; connects the dots. Overall business results guide decision-making Change Leadership: cast a compelling vision of the future, inspires others and overcome resistance to change. Eager to build a better future. Analysis/Business Acumen: mines opportunities to analyze business performance, determine root causes and makes sound recommendations for corrective action to drive results Technology-platform solutions oriented. AI-related solutions experience is a plus. Influence/Communication Skills: clearly articulates what is important and influences others while listening and being responsive to concerns Strong conflict resolution skills both internal and external to company Coaching/Mentoring - develops new skills, mindsets and capabilities of others. Blends support with accountability and challenges others to grow. Strong One-Team mentality. Collaboration: navigates competing priorities while maintaining a spirit of partnership. Seeks ways to help others be more successful. Learning Agility: quickly adapts to change, adjusts approach and learns new skills Demonstrates a sense of urgency Excellent communication skills, including the ability to effectively present information Ability to maintain a professional demeanor and demonstrate political astuteness

Physical Requirements and Working Conditions

Normal working hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.  Extended hours likely to meet heavy workloads or schedules. Significant travel required to attend meetings, training, or conferences. Ability to do sitting, walking, reaching, climbing, and stooping and lifting (up to 25 pounds).

Compensation

The initial compensation will range from $150,700 - $173,400 depending on experience and qualifications.

NAES Safe

Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times.  Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property.  Furthermore, employees must follow all NAES safety rules and procedures.  Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.

NAES is committed to a diverse and inclusive workplace. It is the practice of NAES to seek employees of the highest quality and to select individuals on the basis of merit and competence, without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, military status or affiliation protected under USERRA, or any other basis of discrimination prohibited by applicable local, state and federal law.