At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Schwab is building out a Transformation Management Office (TMO) to accelerate large, cross-enterprise transformation across the firm. This organization partners closely with teams across Schwab to support all facets of transformation, from identifying and prioritizing opportunities, to designing and implementing transformation programs, to evolving skillsets and mindsets.
The TMO is seeking a Director of Business Transformation with three key mandates. First, the Director of Business Transformation will develop cross enterprise strategic perspectives on an as-needed basis to create a common fact base across partners to progress strategic priorities. Second, the Director of Business Transformation will lead one or more transformation initiatives in partnership with teams across the firm focused on cross-functional capabilities that drive greater scale and efficiency while improving the client experience. Third, as a member of a newly forming team, the Director of Business Transformation will help shape the culture of the TMO team and how we work.
Key Responsibilities:
Collaborate closely with TMO team members and key stakeholders to drive transformation efforts from beginning to end (e.g., defining strategy, designing plans, managing execution, facilitating handoffs)Develop strategic perspectives on a variety of transformation topics to educate partners, assess organizational impacts, and drive alignment on a common fact base across business partners Lead transformation planning through supporting partners to align on a common goal and charting a plan to get there Foster strong relationships with large, cross functional set of stakeholders, serve as a thought partner, amplify engagement, and ensure needs are met throughout the transformation efforts (e.g., ensuring alignment with the vision, sustaining a sense of excitement and enthusiasm, ensuring field readiness, etc.)Develop a deep, thoughtful understanding of each business area we are supportingSupport implementation and execution of transformation work, which includes adapting plans and proactively managing risks and issuesWork closely with other TMO leaders and team members to ensure alignment and coordination across related initiatives Contribute to the culture of the team and how we work; help to establish team norms and processesSupport the broader portfolio of TMO initiatives by providing surge support where neededHelp strengthen Schwab’s overall “transformation muscle” by regularly contributing to transformation best practices and supporting broader Transformation communicationsIdeal Candidate Profile:
Strategic thinker – Can break down complex problems; plans and prioritizes thoughtfully; thinks through situations from multiple perspectives and anglesAbility to quickly activate work and teams to get things done – Can quickly and thoughtfully organize stakeholders and scopes of work, influences without authorityEffective communicator – Can explain concepts and details to a variety of audiences; effectively facilitates discussions; develops effective communications, presentations, and other documentsLow ego, adaptable team player – Highly comfortable with ambiguity, and adapts quickly to changesOne Schwab mindset – Gathers and applies learnings, best practices, examples, etc. from other initiatives to drive consistency where possibleStrong relationship builder – Possesses interpersonal and teamwork skills to collaborate with stakeholders across the firm; understands importance of building, developing, and maintaining relationships to help guide and accelerate workSelf-starter – Thrives in a fast-paced work environment with a positive attitude, and strong focus on executional certainty, and bias for action What you haveTo ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications
10+ years of work experience, including at least 5 years of working in roles related to transformation, such as business analysis or strategy, product, or program management with a consulting firm or strategy group in a large organization5+ year of strategy or consulting experience preferredAbility to synthesize data, identify opportunities, make recommendations, and translate into plansAgility to thrive in a dynamic and fast-moving work environment, including the ability to make significant progress with minimal direction and adjust prioritiesExperience partnering with and influencing senior leadership teamsStrong executive presence, including demonstrated oral, written, and visual communications skills
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
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