Thank you for considering Progyny!
Progyny is seeking an experienced Director of Client Analytics to lead the development and implementation of effective data-driven strategies that provide insight on client performance in support of our Client Success team. As the Director of Client Analytics, you will lead a team responsible for analyzing and reporting on client performance, identifying trends in utilization, assisting Client Success Managers in effectively communicating the value of Progyny’s benefit to our clients, building reusable assets to enable self-service for business users, and making data-driven recommendations to improve the client experience.
What You’ll Do:
Be the client analytics subject matter expert and lead the creation of Progyny’s strategy and roadmap for client analytics
Build and maintain strong partnerships with operational team leaders and senior leadership to understand business needs, define key performance indicators (KPIs), and identify areas of opportunity for optimization and innovation
Conduct regular analyses of client members’ behaviors, utilization, and benefit consumption trends data to identify patterns and opportunities for clients to better communicate use of the benefit, and present actionable insights to senior leadership
Measure the impact of launches of new services and assess impact of changes to the benefit usage patterns and work with the CSM team assist customers in effectively making use of their benefits
Develop and maintain reusable reporting assets in PowerBI, SQL, Excel, etc, to meet business users where they are and enable a maximum degree of self-service
Continuously monitor and evaluate the effectiveness of analytics solutions and tools, and make recommendations for improvements
Stay up-to-date with emerging trends and technologies in client analytics, and identify opportunities to leverage them to improve our products and processes.
Lead a team of analysts, ensuring high quality deliverables, sharing feedback and providing professional development opportunities
About You…
7+ years of experience in analytics, with a track record of delivering results
Strong leadership skills, with experience leading company-wide initiatives and managing a team
Advanced, demonstrable SQL experience
Strong Python experience, with familiarity with standard analytics libraries (Pandas, etc)
Advanced knowledge and experience with a variety of analytics tools and methodologies, including cohort analysis, funnel analysis, segmentation, and predictive modeling
Strong understanding of core statistical concepts and data visualization strategies
Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
Strong problem-solving skills, with the ability to think creatively and develop innovative solutions to complex challenges
A desire to coach and mentor less senior team members and a passion for developing talent within your team
About Progyny:
Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.
Our perks:
Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Company social events
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $150,000 - $160,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.
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